Something big is coming… Register to hear the latest from Google
by
Former EE Community Manager

Update: Content lock issues (10/7/14)

Hi all,

 

We're aware that some of you have been experiencing difficulties with Content Lock over the last couple of days. Sorry about this. An issue with our systems is causing content lock to apply the wrong parental setting on some devices, making some services unavailable.

 

If you're unexpectedly finding some websites unavailable on your phone, you should be able to restore your previous settings by switching the phone off or switching the phone to 'airplane mode' (iOS) or 'flight mode' (Android).

 

Apologies again for this issue. We are working hard to prevent this from reappearing.

1 SOLUTION

Accepted Solutions
by
Established Contributor
Solution
Accepted by Chris_B (Grand Master)
‎14-01-2016 03:07 PM

Re: Update: Content lock issues (10/7/14)

Ive had the exact same problem for the past 4 weeks! usually it sorts its self out, but this has been consistant!

 

I have also had nothing but trouble since the switchover from Orange to EE....i am seriously thinking about going elsewhere, ive been with orange since i got my first mobile aged 14 (PAYG) since the age of 18 i have always had a contract with them, im now 25! Its ridiculous service and i think another company may benefit from my loyalty as EE arent bothered at all!

32 REPLIES
by
Maestro

Re: Update: Content lock issues (10/7/14)

Cheers Ed for the update. 

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekdays and until 8pm on weekends. Calls outside that time (till 10pm weekdays and 8pm on weekends) cost 50p per call. These costs also apply to calls to 07953 966 250.
by
Visitor

Re: Update: Content lock issues (10/7/14)

Content lock still playing up and has been for quite some time meaning months rather than days and still you haven't sorted it . Even tried to go on a friends Facebook page ×nope content lock ×then tried to go on ee Facebook page x nope content lock when is this going to be sorted ??????????
by
New Member

Re: Update: Content lock issues (10/7/14)

I have been having these issues for a number of months, turning my phone off and on again (or flight mode equivalent) does nothing to help.

by
Contributor

Re: Update: Content lock issues (10/7/14)

Thank you for lettingus know you are aware of this.

Fisrt thing.... It has not been a few weeks. It's been 11 months since I first joined EE. I go through this at least once a month if not twice. There's been many phone calls to Customer Service and only on my last call last month someone said there are issues.

Second thing... This switch on/off business doesn't work. The Content Lock will stay on as long as it wants. Then when it goes back to OFF only then does a Restart work.

This sould not be happening for this length of time. Blocking sites like YouTube, Instagram, Facebook...

Wish I stayed with 3.

by
Visitor

Re: Update: Content lock issues (10/7/14)

This is ridiculous and ee are unhelpful I have sought advice and can come out of my contract as ee gave known about this before I took my contract out so this forms misrepresentation nine months kn and they still don't know what they are doing
by
Grand Master

Re: Update: Content lock issues (10/7/14)

No you will not be able to cancel contract. They are providing the services you are paying for.

Eg Calls texts and data.
Brendon

If you think I helped please take time to press the button below
Community guidelines

EE Contact Details...

150 from EE Mobile
0800 956 6000 (Option 5) from any other phone
0800 079 8586 Home Broadband & EE TV

by
New Member

Re: Update: Content lock issues (10/7/14)

it's done it to me sporadically since i joined EE (in may) and today has excelled itself by not letting me see my facebook page. cos god knows there's a lot of 'adult' content on there. EE are ridiculous
by
Visitor

Re: Update: Content lock issues (10/7/14)

i have been having this issues now for the last 2-3 weeks content lock has been reset 9 times and counting - currently issue is with the level-3 guys!!!
by
Visitor

Re: Update: Content lock issues (10/7/14)

Does anyone know if this has been resolved? I get this DAILY and sick of resting my device now. Someone did say that EE are still providing the service so going down a contractual route would not work - THEY ARE NOT PROVIDING THE SERVICE IF THEIR BLCOKING SOFTWARE IS PREVENTING THIS. Is it possible to remove and I mean REMOVE the blockibng software or is it at source with EE? I'm sick of it and want it removing from my device again I will reitterate MY DEVICE if it's not at source.
by
New Member

Re: Update: Content lock issues (10/7/14)

Still going on...and it's server side not client side.
by
Visitor

Re: Update: Content lock issues (10/7/14)

Had this a while ago and it just seemed to sort itself out. Today, it's kicked in again and nothing I've done has sorted the issue out - yes, I've tried arebooting and turning flight mode on/off and still no joy. If I try to change content lock online, then a message pops up telling me that somthing went wrong. (not particularly helpful EE) Surely someone at EE has to know why this happens, or they're doing something to fix it.
by
Investigator

Re: Update: Content lock issues (10/7/14)

This problem affects me evry so often.. ive been trying since 05.00 this morning.. ive tried resetting my content lock, rebooting the phone and playing with flight mode all 3 or 4 times but still no joy.. THIS IS RIDICULOUS NOW 4 AND A HALF HOURS LATER I STILL CAN'T USE!!!!
by
Investigator

Re: Update: Content lock issues (10/7/14)

Thought I'd reply with a well spoken text instead of calling you redicilous or typing in caps because I'm annoyed.

Keep up the good work. I'm grateful for one these things are identified and fixed. I'm happy with the fact I get 10gb data for such a low price. EE you rock. Ignore the caps lock warriors. If theyre reacting this badly to a mistake with a system then how could you now think they were under 18
by
Former EE Community Manager

Re: Update: Content lock issues (10/7/14)

Hey guys. I'm providing updates on the current content lock issue affecting some customers over here

by
Explorer

Re: Update: Content lock issues (10/7/14)

I have been having this problem since AUGUST 14th! all i am getting is fobbed off in the shops, via fb and over the phone! apparently the engineers are aware and it will be fixed in the next couple of days! so far this has been over 2 months!

 

this IS a BREACH of contract as the sites im accessing are general sites with no adult content!

 

you have said to offer a service so i keep my end of the bargain and pay for that service but EE have not kept there end!

 

i have now got so frustrated that i have referred to citizen advise! they have confirmed WE ARE IN OUR RIGHT TO CANCEL!

 

EE have BREACHED the contract!

 

no one will help me and im beyond frustrated now! today another adviser on the FB page has even said to me they are not denying they are in breach!!!

 

i cannot bare to be stuck in a contract until jult 2016! i want to go to a company who actually keeps there contracts and the customer services actually help!

 

 

by
Grand Master

Re: Update: Content lock issues (10/7/14)

What sites are you unable to visit?

I am.now getting this issue I was never affected until yesterday.
Brendon

If you think I helped please take time to press the button below
Community guidelines

EE Contact Details...

150 from EE Mobile
0800 956 6000 (Option 5) from any other phone
0800 079 8586 Home Broadband & EE TV

by
Explorer

Re: Update: Content lock issues (10/7/14)

unable to get on newspaper sites, i cant click any links through facebook and cant use the lottery site
by
New Member

Re: Update: Content lock issues (10/7/14)

[ Edited ]

This content lock is a joke, I'm on contract and 45 years of age, yet can't even get on facebook or youtube? Will not recommend EE again and will be leaving once my contract is up. It's 2014 and EE make millions from mugs like us, yet they can't fix a simple issue like this....... And they class themself as the best, what a BIG joke!!!!!!!

by
Visitor

Re: Update: Content lock issues (10/7/14)

This is utterly pathetic, I have had the same intermittent content lock issues for 2 years as an EE customer.

 

I don't see why users paying 100s of pounds a month should be massively inconvenienced because some idiots can't keep their sprogs under control.  Sort it out EE or I am off. As a grown adult if I want to watch bloody porn whilst travelling I should be able to too.

 

If I can't I will take my thousands of pounds a year fo spend elsewhere.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions