27-12-2015 09:22 PM
27-12-2015 09:55 PM
The power bar was loaned to you so it doesn't belong to you. Please read the T&C. The full recall is protects EE legally if anything happens so if you continue to use it and it explodes of god forbid injures someone close EE can reject any liability as they have issued warning/press releases and recall notices.
EE don't have to issue you with anything and they are doing so out of good will given you had nothing before. The rude/trolling approach Isn't really constructive.
I hope for your sake nothing happens to the power bar you have.
28-12-2015 12:28 AM
29-12-2015 06:15 AM
29-12-2015 09:34 AM - edited 29-12-2015 09:40 AM
You didn't read T&Cs of having a power bar. It's not yours to keep and if you fail to return it under the teams of having the power bar EE can charge you . you agreed to this when you picked up the power bar from the store.
Look at 2.3
31-12-2015 12:02 PM
i handed my power bar into the store on Oxford Street, 2 weeks ago and received a text saying my voucher would be activated the next day. However I still haven't had a voucher . Please can you advise what I need to do
31-12-2015 02:12 PM
Thanks for coming here @Rajnib.
Lovely to have you join the community.
The store should have also given you an ID code on the voucher.
If you do not have this and just the text you will need to pop back.
I am sorry only the stores can provide these to you.
Hope you get this soon
03-01-2016 06:00 PM
Hi, I have the voucher and code but the EE member of staff did not take my mobile number and i have not received a text. I have tried inputting my mobile nuber of the voucher site in all formats (07**,+447**,447** etc) but it is still not accepting it. any advice would be appreciated. Thanks!
03-01-2016 06:10 PM
03-01-2016 06:24 PM
03-01-2016 10:04 PM
03-01-2016 10:34 PM
I have a power bar which I got for a previous number, I ended up moving that number elsewhere because I was treated so badly by EE.
However I now have a different number with EE. (I still have the old one elsewhere)
So what is the deal with the voucher? You say how to get it, but not why you are giving it away.
Because I now have a different number with EE, does this mean I won't get a voucher, even if I give my power bar back?
03-01-2016 11:15 PM
When I collected my power bar no one took my details or registered me. When I took it back just before Christmas they gave me a voucher with no other information. When I try to redeem the voucher it says it can't verify my number! I've been with EE/Orange for years.
04-01-2016 08:44 AM
04-01-2016 08:50 AM
Hello there @bukko.
Welcome back to the community.
If you return the power bar we use the number you requested the power bar from even if this is not active anymore.
You will get the voucher as a goodwill gesture for returning the power bar. This is for £20.00.
We really do advise to get this back as soon as possible.
Hope this helps answer your questions today.
04-01-2016 08:55 AM