16-12-2015 03:33 PM - edited 17-12-2015 09:01 AM
We’re recalling all EE Power Bars. This is just a precaution, but we want to make sure all our customers are safe.
If you have a Power Bar, you should stop using it straight away and hand it in to one of our stores.
We’re taking this action because we’re aware of a very small number of further incidents where Power Bars have overheated in circumstances that could cause a fire safety risk.
Keeping our customers safe is extremely important to us, and that’s why we’re taking this voluntary and precautionary action.
What is the issue?
We’ve identified a very small number of incidents where Power Bars have overheated.
What should I do?
We’re asking everyone to stop using Power Bars and unplug them from their phones or tablets, and the mains. You should return the Power Bar to an EE store as soon as you can.
How do I get my £20 voucher?
When you return your Power Bar to an EE Store you’ll be given a £20 voucher if you are an eligible EE customer. One of the team there will give you instructions about how to claim your voucher. You’ll be able to redeem your voucher at accessories.ee.co.uk
Where is my nearest store?
You can find your local EE store here: https://storefinder.ee.co.uk/ee/stores.html
How do I get a replacement?
At the moment we’re fully focused on the recall. We’ll share more information soon.
Please comment below with any questions or concerns.
16-12-2015 03:56 PM
Can you add the text from the sidebar. It might help.
" For those who are unable to get to an EE store, please call our information line on 0800 079 0305."
16-12-2015 04:02 PM
LOL Merry Christmas from EE
You should have recalled all these 6 months + ago, what a shambles.
16-12-2015 05:56 PM
16-12-2015 06:58 PM
Thank you for taking all the necessary care. I have supplementary questions that you may want to add the the FAQ
16-12-2015 07:29 PM
Hello there @Haydon-Berrow.
Some great questions there.
Hope I answered everything for you. If not you know where I am.
16-12-2015 08:19 PM
I returned my EE powerbar in August, and I've been told the code to use is my mobile number. I tried entering it into the 'voucher' section, but it says my code cannot be found. I've also had no text message/email about the code. Is there any way I can redeem it without having to travel to a store?
16-12-2015 08:33 PM
16-12-2015 08:34 PM
16-12-2015 08:35 PM
I only just recieved an email today stating I'd get a voucher, I returned my powerbar before they had begun to give them out. Does this mean I don't get one?
16-12-2015 08:38 PM
16-12-2015 10:13 PM
16-12-2015 10:41 PM
hi i returned my power bar in august and recieved a message on the 6th august to thank me for returning it and you would be in touch to let me know what was happening , i have just seen that customers are being offered a voucher and was wondering if those who returned them way back in august if we are eligible for this and how do we get it if we are
17-12-2015 10:14 AM
17-12-2015 10:26 AM
19-12-2015 01:01 AM
I handed my power bar in on Wednesday, the advisor took down my phone number and said I'd receive a text with the voucher code. No such code yet received, and I've tried using my phone number as the code on accessories.ee.co.uk, it does not recognise it.
Not impressed. Any advice?