by suehill
Explorer

why has my contact list disappeared

have a Samsung J3 6 and my contacts list just disappeared yesterday.  Any thoughts?

 

3 REPLIES 3
by Grand Master
Grand Master

Re: why has my contact list disappeared

Hi, 

 

It could be one of a hundred reasons.

 

Have you changed your Google account on your phone? Is your phone syncing with your Google account? 

 

Tried restarting your phone?

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by suehill
Explorer

Re: why has my contact list disappeared

its my husbands phone and his contacts have gone from both his phone and tablet so I assume there is a sync problem somewhere but for the life of me I cannot seem to work out why this has happened.  Have tried turning it on and off several times

 

by Grand Master
Grand Master

Re: why has my contact list disappeared


@suehill wrote:

its my husbands phone and his contacts have gone from both his phone and tablet so I assume there is a sync problem somewhere but for the life of me I cannot seem to work out why this has happened.  Have tried turning it on and off several times

 


Has he changed his Google account? 

 

Also go to Contacts - three dots (settings) - contacts to display then tick/choose all contacts. 

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

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