by alicastleton Contributor
Contributor

upgrade various issues - sim card?

I was originally on a sim only contract with EE with a Moto G4 that takes a micro sim.   Upgraded earlier this week via Carphone Warehouse to a EE phone contract.  New phone is a P10 lite which takes a nano sim.

Put the new sim in but I have a different number  and can't send texts at present.  Do I need to do anything or should I just be patient!?

8 REPLIES 8
by Ace Contributor
Ace Contributor

Re: upgrade various issues - sim card?

Hi,

@alicastleton

If you upgrade your phone through Carphonewharehouse you need to call them 0800 049 6248 on this number ask them why your number not transfer over as you told it's nearly a week now.

So they can help you out.

Many Thanks

by
EE Community Support Team

Re: upgrade various issues - sim card?

Hello there @alicastleton.

 

Please do give Carphone Warehouse a call and double check this has been processed as an upgrade.

 

You should not have a new number.

 

Let us know how you get on 🙂

by alicastleton Contributor
Contributor

Re: upgrade various issues - sim card?

Only received phone yesterday afternoon and if I log into my ee account here all the upgrade details are correct. Don't know if my old number takes a while to transfer across to my new sim? Needed to change from micro to nano.
Thanks for all the help so far. 🙂

by
EE Community Support Team

Re: upgrade various issues - sim card?

I see @alicastleton.

 

Did you go to store or do this over the phone/online?

 

If you did not go into store this can take longer as the company puts a delay on the SIM so you get the phone in time 🙂

 

Thanks.

by alicastleton Contributor
Contributor

Re: upgrade various issues - sim card?

Hi Leanne.  Did it online. That's okay,  don't mind waiting. Always had the same sized sim in the past so haven't had to do a swap with previous upgrades.

Do you know if porting can take place over a weekend or is it just  Monday-Friday thing?

by
EE Community Support Team

Re: upgrade various issues - sim card?

Hello @alicastleton.

 

Porting from another network does not go through on a weekend.

 

As this is an upgrade and with us already this is different 🙂

 

It may be worth giving them a call to see when they have put the SIM activation through for.

 

Save you taking two phones out and about 🙂

 

by alicastleton Contributor
Contributor

Re: upgrade various issues - sim card?

Contacted CPW  and did a sim swap all sorted. Many Thanks.

by
EE Employee

Re: upgrade various issues - sim card?

Glad your sorted @alicastleton

 

If you need anything else do pop back and let us know.

 

Many thanks,

 

Lee

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.