by jennylouise Investigator

system ui alcatel pixi 4

I am getting the error message "sytem UI" cant be used, try to allow permissions. with the option to cancel or ok. Whichever I press I am then presented with a black screen, I have loaded the phone in safe mode and the message still appears. 


Can anyone help?

by Grand Master
Grand Master

Re: system ui alcatel pixi 4

Hi @jennylouise


There are many solutions on Google if you search. 


Or just factory reset your phone.



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by jennylouise Investigator

Re: system ui alcatel pixi 4

Thanks i did search but results did not match my problem and solutions not possible i would factory reset but only have a black screen so unable to unless there is a way of doing this via owed and volume buttons

EE Community Support Team

Re: system ui alcatel pixi 4

Hi and welcome to the community, @jennylouise. 🙂


Please try the steps below:


Step Action
1 Please turn off the device by holding down the Power key for a short while.

When turned off, press and hold the Volume Up + Power button simultaneously for a couple of seconds.


Please release all keys as soon as the ALCATEL logo appears.


Next, choose 'wipe data/factory reset'


Use the Volume Down to navigate and the Power button to confirm.


Let me know if that helps.


Chris 🙂

by jennylouise Investigator

Re: system ui alcatel pixi 4

Unfortunately it didn't luckily it's only a spare phone I was using whilst mine is away for repair. 

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