30-04-2018 05:01 PM
I am getting the error message "sytem UI" cant be used, try to allow permissions. with the option to cancel or ok. Whichever I press I am then presented with a black screen, I have loaded the phone in safe mode and the message still appears.
Can anyone help?
30-04-2018 06:14 PM
There are many solutions on Google if you search.
Or just factory reset your phone.
30-04-2018 10:11 PM
Thanks i did search but results did not match my problem and solutions not possible i would factory reset but only have a black screen so unable to unless there is a way of doing this via owed and volume buttons
01-05-2018 08:58 AM - edited 01-05-2018 09:00 AM
Hi and welcome to the community, @jennylouise. 🙂
Please try the steps below:
|1||Please turn off the device by holding down the Power key for a short while.|
When turned off, press and hold the Volume Up + Power button simultaneously for a couple of seconds.
Please release all keys as soon as the ALCATEL logo appears.
Next, choose 'wipe data/factory reset'
Use the Volume Down to navigate and the Power button to confirm.
Let me know if that helps.