by bonerp Established Contributor
Established Contributor

sms no delivery report

Hi I have just noticed that I am not receiving delivery reports on my new phone - its a new Samsung note FE and the sim card came out of my S8+ which worked OK. However I didn't automatically receive an APN for this phone.  Everything else works fine.

 

So last night I set up the APN using info on here for: EE/Everywhere/eesecure/secure/http://mms//149.254.201.135/8080/234/30/pap/ipv4/6

 

Is there any way I can request APNs direct from EE for example via SMS?

Do I need another APN more MMS?

Is there a problem today with anyone else not receiving delivery messages?  

thanks

20 REPLIES 20
by
EE Community Support Team

Re: sms no delivery report

Hi @bonerp

 

Thanks for coming back to community for support 🙂

 

Have you got the latest mms settings for your device?

 

I'm going to ask @Northerner if he has any ideas on this and @BrendonH to see if they can lend some Android knowledge please.

 

Thanks

 

Richard

 

🙂

by bonerp Established Contributor
Established Contributor

Re: sms no delivery report

  • Hi I was advised to delete the apn by ee chat. They also tried some trouble shooting. Still no delivery reports... 
by Brilliant Contributor
Brilliant Contributor

Re: sms no delivery report

https://community.ee.co.uk/t5/4G-and-mobile-data/EE-APN-settings-Where-to-find-them/m-p/132083

 

Try the APN settings here.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: sms no delivery report

Thanks @BrendonH

 

Hi @bonerp

 

Can you access the internet and send texts ok?

 

Do you have delivery reports turned on in the settings?

 

Thanks 🙂

by bonerp Established Contributor
Established Contributor

Re: sms no delivery report

Yes and yes! 

by bonerp Established Contributor
Established Contributor

Re: sms no delivery report

Will check shortly... 

by bonerp Established Contributor
Established Contributor

Re: sms no delivery report

Yes these apn settings are what I had before I was asked to delete 

by
EE Community Support Team

Re: sms no delivery report

Thanks @bonetp

 

In this case I would suggest speaking to our customer service team again and letting them know everything else is working for you.

 

Thanks, Leanne.

by Brilliant Contributor
Brilliant Contributor

Re: sms no delivery report

@Leanne_T do EE charge for delivery reports? and would they be classed as a premium number service.

 

Maybe the OP has premium numbers blocked on their account so they can't occur charges.

 

Sorry I havent used delivery reports since my Nokia 3310 days.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: sms no delivery report

No problem @BrendonH

 

No there is no extra charge for these.

 

I know some new Android devices show delivered under the message and do not send an additional text as this used to.

 

Thanks 🙂

by Profile closed
Not applicable

Re: sms no delivery report

Hello @Leanne_T try typing *0 at the start of the message, do you get a delivery report then? 🙂

by bonerp Established Contributor
Established Contributor

Re: sms no delivery report

Nope didn't work... Set up. Mms and Internet apns but still no Report. 

by
EE Community Support Team

Re: sms no delivery report

Thanks @Profile closed for the suggestion.

 

Hi @bonerp

 

Please do get back in touch with customer service they will be able to look into this further for you.

 

Thanks, Leanne.

by bonerp Established Contributor
Established Contributor

Re: sms no delivery report

further weirdness....I get delivery reports for MMS, but not SMS................!  Any idea?

by
EE Community Support Team

Re: sms no delivery report

Hi @bonerp

 

No this should work for both.

 

Are you using a text message app that you have downloaded?

 

Thanks, Leanne.

by bonerp Established Contributor
Established Contributor

Re: sms no delivery report

Using Textra which has worked fine before and the standard app, and tried and couple of others.  All responding the same way.  I suspect this may be a firmware issue in the device.

by Brilliant Contributor
Brilliant Contributor

Re: sms no delivery report

I activated delivery reports on my S8.

 

It doesn't come back as a text rather than a notification that pops up at top of screen but doesn't stay in the notification menu.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by bonerp Established Contributor
Established Contributor

Re: sms no delivery report

by bonerp Established Contributor
Established Contributor

Re: sms no delivery report

shows SMS as 'sent' (even though it has been delivered) and mms as 'delivered'...

 

Works fine on my S8.

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