by BV
New Member

sim not provisioned after upgrade

just upgraded from samsung s6 to s9. notification says 'sim not provisioned' and i can't make calls. when i try it says 'not registered on network'

by Andrewworr Established Contributor
Established Contributor

Re: sim not provisioned after upgrade

Good morning @BV, I hope you are well


I know how frustrating it can be when things don't work as they are supposed to.


I would advise contacting EE - you can view your contact options here


Also, if you urgently need to make phone calls, are you able to access a laptop or computer, a tablet or possibly (this may or may not work without the SIM card working properly) use the S9 on WiFi to use a service like Skype.


I hope this gets sorted as soon as possible. If not, come back here and I'll try my best to help further.


Enjoy your new S9, by the way, looks like a great phone! 😊


Have a wonderful day



EE Community Support Team

Re: sim not provisioned after upgrade

Morning @BV


Welcome to the community.


Is your old SIM card still working at the moment?


Where did you order your upgrade?


Speak soon, Leanne 🙂

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