by campbell1380
Explorer

samsung galaxy s7 blue boxes on lock screen cant unlock my phone

on my lock screen there is blue boxes that highlight each thing on the screen while beeping and i cant unlock or do anything with my phone PLEASE HELP!!!!!

2 REPLIES 2
by Expert Contributor
Expert Contributor

Re: samsung galaxy s7 blue boxes on lock screen cant unlock my phone

It's sounds like you've accidentally turned on one of the accessibility services for use with a switch. 

 

First of all try booting in safe mode. 

Turn off the Phone

Press and Hold the Power Button

When the Samsung Logo appears, Press and Hold Volume Down.

Release Power key

When phone has fully booted Release Volume Down.

 

 

To get out of Safe Mode, press and hold the Power Key until the phone restarts.

 

 

 

by
EE Community Support Team

Re: samsung galaxy s7 blue boxes on lock screen cant unlock my phone

Hi @campbell1380

 

Thanks for coming here 🙂

 

I can see you have been given some great help from @Northerner and @Techhead

 

Please let us know if the advice and information helps.

 

Richard

 

🙂

 

 

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