by kryzstofv
Explorer

s6 microphone not working on wifi calling

I use wifi calling most of the time on my S6 - its a neccessity.

In the last 2 days (~3 March 2017) the microphone has stopped working with wifi calling.

 

Turn off wifi calling and the call is perfect. They can hear me talk.

Use the voice recorder function and the recording is perfect. The microphone works fine.

 

Try it with wifi calling and they cant hear me at all. If i retry the call a few times, it does work occasionally, but cant be relied upon.

 

Has something changed? Any new software been sent to my phone?

16 REPLIES 16
by
EE Employee

Re: s6 microphone not working on wifi calling

Hi and welcome to the Community @kryzstofv

 

My friend had a similar issue, but hers was the speaker.

 

She mentioned this to me and I had advised her to perform a cache clear and that resolved the issue for her.

 

Do follow my instructions below (this does not delete any personal data)

 

1. Turn off your Galaxy S6.

2. Press and hold Power, Volume Up and the Home button.

3. You'll see a blue screen with the Android on it, then you'll be taken to the recovery menu.

4. Use the volume buttons to scroll and highlight Wipe Cache Partition. Press Power to confirm.

5. You'll see a message in yellow at the bottom of the screen when the process is complete.

6. Highlight Reboot System Now and press Power to confirm.

7. Your Galaxy S6 will reboot and recompile all of your apps. It might take a little while to re-cache them all.

 

Let me know how you get on.

 

Many thanks,

 

Lee

by kryzstofv
Explorer

Re: s6 microphone not working on wifi calling

Thanks. I tried to but no it didn't work.
by
EE Employee

Re: s6 microphone not working on wifi calling

Hi @kryzstofv

 

So I can try to assist further, please may I know if you are using an EE personal or business account.

 

Many thanks,

 

Lee

by kryzstofv
Explorer

Re: s6 microphone not working on wifi calling

Thanks. It's a personal account. Wifi calling is a great feature and has
been working well.
Chris
by
EE Employee

Re: s6 microphone not working on wifi calling

Hi @kryzstofv

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found on our Get in touch page, under the EE drop down menu.

 

The link will be active from now till 9pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

 

by alistairswanson Investigator
Investigator

Re: s6 microphone not working on wifi calling

I have the same issue too, since Friday 3rd also. WiFi calling was fine before then.

I suppose my WiFi could have changed... On Virgin Smarthub 3, but i'll try somewhere else later in the week.  

by
EE Employee

Re: s6 microphone not working on wifi calling

Hi @alistairswanson and @kryzstofv

 

Just a few questions:

 

Have you tried running wifi calling whilst in safe mode?

 

Have you completed an update lately, either in odin or official?

 

Many thanks,

 

Lee

by alistairswanson Investigator
Investigator

Re: s6 microphone not working on wifi calling


@Lee_H wrote:

Hi @alistairswanson and @kryzstofv

 

Just a few questions:

 

Have you tried running wifi calling whilst in safe mode?

 

Have you completed an update lately, either in odin or official?

 

Many thanks,

 

Lee


I've just tried it in safe mode, and it works fine. I then turned off safe mode, and again it doesn't work.

I've not done any updates recently - I hadn't checked since October from my phone (and I don't use Odin). I see there is an update available now though, so i'm installing it and i'll see how it goes.

by
EE Employee

Re: s6 microphone not working on wifi calling

Hi @alistarwanson

 

Please can I get you to perform a backup and restore.

 

Just so that we can rule out anything on the phone stopping it from working.

 

Many thanks,

 

Lee

by kryzstofv
Explorer

Re: s6 microphone not working on wifi calling

On my part, I haven't tried safe mode, I haven't installed any updates
(that I was asked about) and don't use odin.
I'll have a go at safe mode and the backup-restore.
Thanks
Chris
by
EE Community Support Team

Re: s6 microphone not working on wifi calling

Please do let us know how you get on @kryztofv

 

Richard

 

🙂

by kryzstofv
Explorer

Re: s6 microphone not working on wifi calling

Safe mode worked fine. Rebooting out of safe mode made the problem return.
Cheers
Chris
by
EE Community Support Team

Re: s6 microphone not working on wifi calling

Thanks for coming back to us @kryzstofv,

 

Have you spoken to our customer service team at all?

 

You can get in touch using the help pages and select the chat option under EE.

 

Thanks, Leanne.

by kryzstofv
Explorer

Re: s6 microphone not working on wifi calling

I need to - have been too busy over the last 3 days. Hopefully tomorrow.
Cheers
Chris
by
EE Community Support Team

Re: s6 microphone not working on wifi calling

No problem @kryzstofv,

 

Let us know how you get on when you speak to them 🙂

 

Thanks.

by kryzstofv
Explorer

Re: s6 microphone not working on wifi calling

Hi
As was suggested on here, level 2 support just ended up saying do a backup
and restore. This appears to have worked.
As my phone worked in Safe Mode this showed it was a software issue on the
phone. Factory reset and restore cleared the issue out. Clearly something
had updated on the phone last Friday which broke WiFi calling. Not anything
I had done though.
Cheers
Chris

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