by Chimpcheng Established Contributor
Established Contributor

"Stuck" App notification badge on the Huawei P20 Pro

Hi all,

 

I'm currently sporting a Huawei P20 Pro, having made the jump from being a long time user of the Samsung Galaxy range, and I'm really liking it, even the much maligned EMUI isn't the pain I was lead to believe it was.

 

However, I am experiencing an issue where some apps continually display the notification badge (little circle in the top right corner) even after I've dealt with the thing I'm being notified about.

 

It's only after a reboot of the phone that it fixes itself.

 

Sure, in the wider scheme of things it's just a minor irritation, like when you get that voicemail icon in the notification bar, and you know it's a call about PPI, but I wonder if anyone has seen this yet and what the fix was, other than rebooting?

 

Thanks all.

21 REPLIES 21
by
EE Community Support Team

Re: "Stuck" App notification badge on the Huawei P20 Pro

Hi @Chimpcheng,

 

I haven't seen any other reports of this issue yet.

 

Is it only affecting certain apps or all apps?

 

If it's just certain apps, have you checked for updates? 

 

Thanks

 

James

by Chimpcheng Established Contributor
Established Contributor

Re: "Stuck" App notification badge on the Huawei P20 Pro

Hi @James_B

 

Thanks for the reply.

 

It doesn't happen on every app, it looks like it's only affecting the Yahoo email app (yup, I'm one of the ones still keeping Yahoo around).

 

Generally, I would go to the app which is displaying the notification, take care of it, or else I simply clear the lot in one fell swoop via the pulldown notification bar and hit the bin icon. However, sometimes (3 times so far), the notification badge remains on the Yahoo app despite it seemingly being cleared (email read or deleted). It's only after a reboot that the badge goes away.

 

I'm also fully up to date on the app...

 

Like I said, it's more annoying than life ending.

by
EE Community Support Team

Re: "Stuck" App notification badge on the Huawei P20 Pro

Hi @Chimpcheng,

 

I would recommend leaving feedback in the Play Store to see if it's something the developer is aware of.

 

Let us know if you get a response.

 

Thanks

 

James

by Chimpcheng Established Contributor
Established Contributor

Re: "Stuck" App notification badge on the Huawei P20 Pro

@James_B

 

Ah, of course! I keep forgetting that I can send feedback to app developers etc. D'OH!

 

Thanks man. Smiley Happy

by
EE Community Support Team

Re: "Stuck" App notification badge on the Huawei P20 Pro

No problem @Chimpcheng

 

Enjoy your weekend. Smiley Happy

 

James

by Chimpcheng Established Contributor
Established Contributor

Re: "Stuck" App notification badge on the Huawei P20 Pro

Just a quick follow up, in case anyone else is experiencing this (which doesn't seem to be anyone at all...), but I've found that if I long press the Yahoo email app if I have a "stuck" notification badge, it will disappear.

 

Weird.

by
EE Community Support Team

Re: "Stuck" App notification badge on the Huawei P20 Pro

Hi @Chimpcheng,

 

Thanks for coming back to the community to share this great tip.

 

Because I loved the support you gave today, I'd like to send you a gift voucher via email.

 

I'll send you a private message in a moment to take some details.

 

Keep up the great work – it’s the people here who make this community a great place to be.

 

James

 

by Chimpcheng Established Contributor
Established Contributor

Re: "Stuck" App notification badge on the Huawei P20 Pro

@James_B

 

WOAH! Thanks!

 

Being a newbie on here I hadn't realised that there were spot prizes. Maybe I should go back and re-read the T's&C's. Smiley LOL

 

Thanks very much, greatly appreciate it.

by
EE Community Support Team

Re: "Stuck" App notification badge on the Huawei P20 Pro

No problem @Chimpcheng Smiley Happy

 

Thanks again!

 

James

by Chimpcheng Established Contributor
Established Contributor

Re: "Stuck" App notification badge on the Huawei P20 Pro

Just another follow up, Yahoo finally got back to me, and it seems that this stuck notification badge is a (now) known issue that they are working on, and that it isn't confined to the Huawei P20 range.

 

However, as mentioned, long pressing the app seems to help. Robot Happy

by
EE Community Support Team

Re: "Stuck" App notification badge on the Huawei P20 Pro

Hi @Chimpcheng,

 

I'm glad they are looking into it for you.

 

Thanks for keeping us updated. Smiley Happy

 

James

by Emoria
New Member

Re: "Stuck" App notification badge on the Huawei P20 Pro

Thanks for advice on holding down all to clear, but why is it doing this?

 

I have had my P20 for a week and this just happened for the first time on my Facebook and instInsta apps.  Holding g

Down on insta cleated both

by
EE Community Support Team

Re: "Stuck" App notification badge on the Huawei P20 Pro

Hello there @Emoria.

 

Thanks for posting on the community.

 

I would suggest leaving feedback in the Play Store to see if it's something the developers of the app are aware of and working on updates.

 

Thanks, Leanne.

by Chimpcheng Established Contributor
Established Contributor

Re: "Stuck" App notification badge on the Huawei P20 Pro


@Emoria wrote:

Thanks for advice on holding down all to clear, but why is it doing this?

 


It's annoying but at least there's a workaround.

 

I did see a stuck notification on a folder of mine, I went into every app to see what it was but couldn't find it. Long pressing didn't work, so I dragged all the apps out of the folder, dropped them into a new one, and all was well again.

by awojj Investigator
Investigator

Re: "Stuck" App notification badge on the Huawei P20 Pro

hi,

 

not sure to be in the good place, sorry if not. i do my best in english which is not my mother language Smiley Embarassed

 

just get P20 pro dual sim since 2 days. and i don t have any notification for snapchat except the mini icon in toolbar. no bell, no vibrator, and no red badge.

 

and this app doesn t appear in the menu where i selected badges

 

Screenshot_20180619-213039.jpg

 

 

and last, is there any setting for intensity and lenght of vibrator?

 

thanks in advance.

by
EE Community Support Team

Re: "Stuck" App notification badge on the Huawei P20 Pro

Hi @awojj,

 

Welcome to the EE Community.

 

Have you enabled Snapchat to receive notifications in Settings>Apps & notifications>Notifications management?

 

I don't think it's possible to alter the intensity or length of vibration, but I'll double check and let you know if I can find a setting to help.

 

Thanks

 

James

by awojj Investigator
Investigator

Re: "Stuck" App notification badge on the Huawei P20 Pro

hi,

 

thanks for reply.

 

yes, notification are enable (pic 1)

but there is no badge option like other apps (pic 2-3)

 

1.jpg2.jpg3.jpg

by
EE Community Support Team

Re: "Stuck" App notification badge on the Huawei P20 Pro

Hi @awojj,

 

It must mean the app doesn't support this feature at the moment.

 

You should see the option appear if support is added in the future.

 

Thanks

 

James

by awojj Investigator
Investigator

Re: "Stuck" App notification badge on the Huawei P20 Pro

it was suppurt on my samsung so it looks strange to me 🙂

 

don t hesitate if you find someting about the vibrator please.

 

tyvm for your help

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