by finp
Explorer

phonee cut off during important call sim not provisioned cannot get service

had problems with new s9+ dropping calls ee sending new sim out during very important call this evening the phone cut off and message said unprovisioned sim cannot get service back on and ee customer service has closed for the night bill is up to date 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: phonee cut off during important call sim not provisioned cannot get service

Hi @finp


Welcome to the community.

 

I'm sorry to read that your SIM stopped working at such an important time.

 

I recommend popping into your nearest EE store to get a replacement as soon as possible.

 

Chris

4 REPLIES 4
by Grand Master
Grand Master

Re: phonee cut off during important call sim not provisioned cannot get service

Hi @finp

 

If EE are sending you a new SIM the the old one will be deactivated as you cannot have two sims active on the same account.

 

If you had gone into any EE store you could obtain a replacement SIM immediately.

 

Did you get your S9+ via EE? 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team
Solution

Re: phonee cut off during important call sim not provisioned cannot get service

Hi @finp


Welcome to the community.

 

I'm sorry to read that your SIM stopped working at such an important time.

 

I recommend popping into your nearest EE store to get a replacement as soon as possible.

 

Chris

by finp
Explorer

Re: phonee cut off during important call sim not provisioned cannot get service

sorry cant get one from ee shop dont have photo id

by
EE Community Support Team

Re: phonee cut off during important call sim not provisioned cannot get service

OK, I'm sorry to hear that, @finp.

 

I hope your replacement SIM arrives with you soon.

 

Chris

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