08-02-2018 09:11 PM
I have been charged extra charges on my bill from a company called oxygen8 communications. I would like to speak to someone about this as I have never heard of them before or done anything to do with them. If there is someone I could email or get in touch with that can help me, let me know
08-02-2018 11:07 PM
What no. are these charge from?
These will probably be reversed-charged texts from Premium Rate nos. you may have inadvertently subscribed to via Web or TV. EE are not obliged to refund you but you may complain to the Premium rate regulator Phone-paid Services Authority or the firm itself. You can check out those nos. yourself on that site.
You could try texting STOP to the number, but it may cost and may not work.
You should also ask EE to block Premium Rate numbers so this doesn't happen in future.