by robjon50
Explorer

old sim damaged: can I transfer credit from that number to the new number

old sim damaged: can I transfer credit from that number to the new number: both are pay as you go.

4 REPLIES 4
by Grand Master
Grand Master

Re: old sim damaged: can I transfer credit from that number to the new number

Hi @robjon50 

 

If you go into any EE store they can replace your SIM and sort out your credit for free.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: old sim damaged: can I transfer credit from that number to the new number

Morning @robjon50

 

Thanks for posting 🙂

 

I can see @Northerner has given you some great advice to get a new SIM 🙂

 

We can send you another SIM card by post with the same number (charges will apply for delivery) or you can pop into one of stores to get one for free, if you go into store they will need photo ID.

 

Our EE stores will accept a passport (from any country) or a UK photocard driving licence.

 

Leanne 🙂

by robjon50
Explorer

Re: old sim damaged: can I transfer credit from that number to the new number

Thank you for your replies, I already have s new sim/number. Now, I just have to find the spare time to go to a store. Shame that EE can't this via their website.


.


 

by
EE Community Support Team

Re: old sim damaged: can I transfer credit from that number to the new number

Hi @robjon50


Thanks for coming back to us.

 

If you give us a call, we will be able to get this looked into for you.

 

Leanne 🙂

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