by johnf102 Investigator
Investigator

not had any text from dpd regarding order delivery for today.

I have ordered samsung s9 plus due for delivery today as stated by ee but as of this time have not received and text or communication from dpd, I have had bad service from this company in the past but wondering what is happening with this order. Will I actually get it today?

8 REPLIES 8
by Grand Master
Grand Master

Re: not had any text from dpd regarding order delivery for today.

@johnf102  You usually get a text by 11am but that’s not a indication that you will not get it today. Unfortunately you’ll have to wait. 

by
EE Employee

Re: not had any text from dpd regarding order delivery for today.

Hi @johnf102 and welcome to the community.

 

Have you spoken to customer services today in regards to your order?

 

Have you downloaded the DPD app to see if that is showing any deliveries?

 

Many thanks,

 

Lee

 

 

by xtwelvex Investigator
Investigator

Re: not had any text from dpd regarding order delivery for today.

Did you order it online? Was it an upgrade?

 

If so it's likely "got stuck" and you now won't receive your phone until next friday, but only after you call EE to have them actually process your order.

 

Check this thread:

https://community.ee.co.uk/t5/Android/Samsung-Galaxy-S9-Pre-order-now/m-p/673020

 

I and a few others have been victim to EE's upgrade process screwing us over for the S9 pre-order.

by Brilliant Contributor
Brilliant Contributor

Re: not had any text from dpd regarding order delivery for today.

You get the DPD text the night before delivery so if you never received a text yesterday you won't be receiving your phone today.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by johnf102 Investigator
Investigator

Re: not had any text from dpd regarding order delivery for today.

thanks for all the help guys, much appreciated. Looks like I just may get the phone as had a text not long ago, but will contact customer services if this does not arrive for a solution.

by
EE Employee

Re: not had any text from dpd regarding order delivery for today.

Brilliant @johnf102

 

Please let us know how you get on.

 

Many thanks,

 

Lee

by johnf102 Investigator
Investigator

Re: not had any text from dpd regarding order delivery for today.

The phone finally here only a couple of hours late but here, roll on the fun. Thanks for all the help again.

 

by
EE Employee

Re: not had any text from dpd regarding order delivery for today.

No problems @johnf102

 

Let us know what you think 🙂

 

Many thanks,

 

Lee

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