by kerens2 Investigator
Investigator

no texts no wifi

cant text...recieve texts and no wifi

9 REPLIES 9
by
EE Employee

Re: no texts no wifi

Hi @kerens2 and welcome to the Community.

 

We had experienced an issue yesterday with SMS but it was not affecting WIFI.

 

Before I can point you in the direction if the correct team, please may I know if you have turned off the handset and back on?

 

Even try popping the device into airplane mode and back out.

 

Many thanks,

 

Lee

by kerens2 Investigator
Investigator

Re: no texts no wifi

no email nor WiFi yet
by
EE Employee

Re: no texts no wifi

Hi @Kenes2

 

WIFI/Email is a handset feature and not a network one. please double check all settings on the device in relation to these.

 

Many thanks,

 

Lee

by kerens2 Investigator
Investigator

Re: no texts no wifi

still can't text and no 3g nor 4g
by
EE Employee

Re: no texts no wifi

Hi @kerens2

 

Please may I know what type of device it is that you are using.

 

Many thanks,

 

Lee

by kerens2 Investigator
Investigator

Re: no texts no wifi

Samsung s4
by
EE Employee

Re: no texts no wifi

Hi @kerens2

 

Is the device showing in network connectivity near the signal bar?

 

Please can i get you to use the following guide:

 

  1. Touch Apps.
  2. Scroll to and touch Settings.
  3. Touch More networks.
  4. Touch Mobile networks.
  5. Touch Data roaming to change the setting (e.g., from off to on).
  6. Read the warning and touch OK.
  7. Data roaming is now on. Touch Data roaming again to turn it off.
  8. To switch data off completely, touch Mobile data.

Let me know how you get on.

 

Many thanks,

 

Lee

by kerens2 Investigator
Investigator

Re: no texts no wifi

my daughter was travelling from Israel to London and was unable to use the phone txt msg for the entire 5 days. This resulted in her being forced to use her Israeli phone, which incurred a lot of money per txt.

I understand you had issues with txt's, and should be fair with your customers by reimbursing at least half of what I paid.

keren

by
EE Community Support Team

Re: no texts no wifi

Hi @kerens2,

 

Was your daughter using an EE phone or just an EE SIM card?

 

If it was just a SIM, is your daughters phone unlocked to accept SIM's from other networks?

 

Thanks

 

James

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