by Pradeep62 Investigator
Investigator

new simm for my samsung phone

hi i have got new sim as got samsung j5 phone but want to keep my old number what is i need to do this as am payg customer on £10 1 gb plan

cn get  a resposne asap please

 

10 REPLIES 10
by Brilliant Contributor
Brilliant Contributor

Re: new simm for my samsung phone

Is your old number also on EE?

 

Can you not just put the current sim into the device?


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Pradeep62 Investigator
Investigator

Re: new simm for my samsung phone

but my old phone is a sony aqua

thus sim is difftent

 

by Brilliant Contributor
Brilliant Contributor

Re: new simm for my samsung phone

When you purchased this new phone did the advisor not say you can get a sim replacement to move the number and all that across?

 

You cant port a number to a new sim any other way.

 

Is your current PAYG plan on EE already?

 

If so ring up EE and ask for a sim replacement and that you need a micro sim to fit your new device.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Grand Master
Grand Master

Re: new simm for my samsung phone

@Pradeep62   Use THIS to order replacement SIM card of the correct size  this will keep your number.  

 

 

 

by Pradeep62 Investigator
Investigator

Re: new simm for my samsung phone

hi

thaks

have got the sim replacement is best i go to ee store and ask them to do iit

 

by Grand Master
Grand Master

Re: new simm for my samsung phone

@Pradeep62  why not just call customer services now and get it started.

by
EE Employee

Re: new simm for my samsung phone

Hello @Pradeep62

 

You can also use the Online Form to activate your SIM.

 

Thanks - Karen. Smiley Happy

by Pradeep62 Investigator
Investigator

sim issue

Have  been  too ee  store  Oxford street  to ask  if the transfer  my 're number  to my new ee  sim as want to keep my number  was advised need change provider I think the person  not aware of what  to thus  said this  do Ee  not want me as loyal customer 

by Brilliant Contributor
Brilliant Contributor

Re: sim issue

This is the same with every network.

 

You can't just swap numbers via sims.


 


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Employee

Re: sim issue

Morning @Pradeep62

 

As @Chris_B advised if you have taken out a new EE contract you can't transfer a current EE number onto this contract.

 

Porting within networks is not allowed.

 

You would need to port your current EE number to another network then port it back in to EE.

 

Thanks - Karen. Smiley Happy

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.