by Ayla
New Member

new account invalid

Hello. My ee wasnt working when i tried to log in so i had to create another account. i used the same email adress and it let me through. however, when it said "add a device" i put in my phone number and it said the sim was already in use. of course its already in use because i used it on my original account, however ive tried everything to log in but i cant. they said try going through my own emails, which i did but it still couldnt get me back to my original account. the main problem here is that i do have a new account now, but i cant put in my phone number to proceed because its recognized with my original. please can someone help. thanks

by Grand Master
Grand Master

Re: new account invalid



You will need to call CS on 150 and ask them to delete your accounts, then you can register again. 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: new account invalid

Hi @Ayla,


Welcome to the EE Community.


Could you have originally registered with a different email address? It's not possible to register more than one My EE account with the same email address.





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