by tryinghard Investigator
Investigator

my phone wont let me in does that mean its locked?

my phone wont except my password or face to log in

1 SOLUTION

Accepted Solutions
by tryinghard Investigator
Investigator
Solution

Re: my phone wont let me in does that mean its locked?

Thanks to everyone who tried to help me solve why my phone would not let me log in. I finally managed by letting it run down so when I refilled her with new juice it seemed to clear whatever was stopping her opening. Before that I could not switch it on/off or restart so that was a last resort. It worked so all good now, thanks

12 REPLIES 12
by Grand Master
Grand Master

Re: my phone wont let me in does that mean its locked?

Hi @tryinghard 

 

Are you sure it's your phone? It doesn't recognise your face, or password? 

 

What device do you have?

 

Thanks




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by Grand Master
Grand Master

Re: my phone wont let me in does that mean its locked?

@tryinghard    If you don’t know the password you’ll have to factory reset it.  You will need to know your Apple/Google account password and account email address.  depending on the device type. 

by
EE Community Support Team

Re: my phone wont let me in does that mean its locked?

Hi @tryinghard.

 

Welcome to the community.

 

What phone are you using?

 

When were you last able to get into the phone?

 

Jon

by tryinghard Investigator
Investigator

Re: my phone wont let me in does that mean its locked?

Yes it  is my phone. It is a Samsung J4+ I think. I get brief view that someone has tried to ring me before it switches off. The last thing I did was send a message to my daughter.

by tryinghard Investigator
Investigator

Re: my phone wont let me in does that mean its locked?

It is the correct password because I have sometimes seen that someone has tried to phone me before it switches off. I have also deliberatly put the wrong pass in and it has told me that it was wrong.

by tryinghard Investigator
Investigator

Re: my phone wont let me in does that mean its locked?

it is a Samsung J4+, I think. I got in yesterday morning to send a message to my daughter.

by
EE Community Support Team

Re: my phone wont let me in does that mean its locked?

Hi @tryinghard,

 

What happens when you enter your password?

 

Thanks

 

James

by tryinghard Investigator
Investigator
Solution

Re: my phone wont let me in does that mean its locked?

Thanks to everyone who tried to help me solve why my phone would not let me log in. I finally managed by letting it run down so when I refilled her with new juice it seemed to clear whatever was stopping her opening. Before that I could not switch it on/off or restart so that was a last resort. It worked so all good now, thanks

by
EE Community Support Team

Re: my phone wont let me in does that mean its locked?

Thanks for the update @tryinghard

 

Glad you got it sorted. 🙂

 

James

by tryinghard Investigator
Investigator

Re: my phone wont let me in does that mean its locked?

I have now managed to solve the problem by letting the phone run out of
power and then refill. Before when I put my password in it switched on
briefly then turned itself off.
Thanks



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25/09/19,
09:17:51
by tryinghard Investigator
Investigator

Re: my phone wont let me in does that mean its locked?

So am I as I am going away for a few days at then weekend. Thanks




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25/09/19,
15:24:52
by
EE Community Support Team

Re: my phone wont let me in does that mean its locked?

Hi @tryinghard

 

Glad you have resolved this 🙂

 

Hope you have a great time away.

 

Leanne.

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