by jovan01982
Explorer

my phone was stolen.. I aim to claim but can upgrade incase claim takes too long

my phone was stolen

I have absolutely no phone at all. Can I upgrade early (upgrade date is august) and claim and when claim comes through send back sim as I will already have one. I dont want to not claim as this is what I pay insurance.

very annoyingly my phone was stolen conveniently outside of EE phone assistant opening hours. Just wanted some advice. theres absolutely no information or queeries on a situation like mine which I find extremely frustrating too.

1 REPLY 1
by
EE Community Support Team

Re: my phone was stolen.. I aim to claim but can upgrade incase claim takes too

Hi @jovan01982,

 

Welcome back to the community.

 

I'm sorry to hear your phone has been stolen. Have you reported this to customer services?

 

Is your insurance policy with EE?

 

Thanks

 

James​​​​​​​

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