20-09-2017 09:33 PM
I have a galaxy core prime that is 1.5 years old. Lately when the battery gets to 60% it turns itself off, i then have to charge the phone and it shows as only have 1% battery. I originally thought it was the battery so have bought a new battery but this is still happening. Any ideas
20-09-2017 10:55 PM
Have you tried factory resetting to rule out any software issues. Also did you buy an original battery or generic replacement?
21-09-2017 08:50 AM - edited 21-09-2017 08:52 AM
Welcome back, it's been a while. 🙂
Have you tried the advice from @Northerner?
Here are the steps to perform a master reset:-
Note: Resetting your device will erase all data. Remember to back up personal information and settings to avoid data loss.
Let us know how you get on.
21-09-2017 05:41 PM
Ive re set to factory settings and still having issues, although now it just drops down to 10% from 70%. Battery was an original one also. I think its telling me to get a new phone 🙂
21-09-2017 06:50 PM
Not sure yet, i generally go into local EE shop and they advise me on whats best for my needs and best tariff to go for. Will have to take a wander along at weekend as this phone is driving me mad. thanks for all your help 🙂