by helsbels2012 Investigator
Investigator

my phone keeps turning itself off

I have a galaxy core prime that is 1.5 years old.  Lately when the battery gets to 60% it turns itself off, i then have to charge the phone and it shows as only have 1% battery.  I originally thought it was the battery so have bought a new battery but this is still happening.  Any ideas

6 REPLIES 6
by Grand Master
Grand Master

Re: my phone keeps turning itself off

Hi,

 

Have you tried factory resetting to rule out any software issues. Also did you buy an original battery or generic replacement?

 

Thanks EE




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by
EE Community Support Team

Re: my phone keeps turning itself off

Hi @helsbels2012

 

Welcome back, it's been a while. 🙂

 

Have you tried the advice from @Northerner?

 

Here are the steps to perform a master reset:-

 

Note: Resetting your device will erase all data. Remember to back up personal information and settings to avoid data loss.

 

  1. From the home screen, tap the Apps icon.
  2. Tap Settings.
  3. Scroll to, then tap Backup and reset.
  4. Tap Factory data reset.
  5. Tap RESET DEVICE.
  6. Tap ERASE EVERYTHING.

 

 Find more help for the Samsung Galaxy Core Prime >

 

Let us know how you get on.

 

Chris 🙂

by helsbels2012 Investigator
Investigator

Re: my phone keeps turning itself off

Hi

 

Ive re set to factory settings and still having issues, although now it just drops down to 10% from 70%.  Battery was an original one also.  I think its telling me to get a new phone 🙂

by
EE Employee

Re: my phone keeps turning itself off

Hi @helsbels2012 

 

Thank you for testing a few things

 

Any ideas on what new phone you may purchase 🙂

 

Many thanks,

 

Lee

 

 

by helsbels2012 Investigator
Investigator

Re: my phone keeps turning itself off

Not sure yet, i generally go into local EE shop and they advise me on whats best for my needs and best tariff to go for.  Will have to take a wander along at weekend as this phone is driving me mad.  thanks for all your help 🙂

by
EE Employee

Re: my phone keeps turning itself off

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