by Lishie
Explorer

mobile data problems

I got a new pixel 2 today and when I go into settings it says I have loads of data left however it’s telling me in notifications that I have no data left (settings saying I’ve used 263 MB and I should have 10GB) I’m also unable to send or receive texts at but I can take calls.

4 REPLIES 4
by Grand Master
Grand Master

Re: mobile data problems

@Lishie  Have you tried restarting the device.  

by
EE Community Support Team

Re: mobile data problems

Hi @Lishie


Welcome to the community. 

 

Did you try @Chris_B's advice?

 

What does the add-on status checker say you have left?

 

Thanks

 

Chris

by Lishie
Explorer

Re: mobile data problems

@Christopher_G Hi it’s all fixed now, I didn’t realise it was temporary data (this is the first new contract I’ve taken out myself, in the past I’ve just switched the sim to a new phone)

by
EE Community Support Team

Re: mobile data problems

I thought that may have been the case, @Lishie

 

You usually get a small allowance for a day or so, until your full plan kicks in. I didn't want to assume though. 🙂

 

I'm glad you're all sorted.

 

Feel free to come back to the community if you have any questions.

 

Have a lovely weekend.

 

Chris 🙂

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