iPhone X
    Order now
x
Highlighted
by Dani1234
Explorer

mobile data not working

Hi,

I'm having a problem with my Samsung Galaxy S7 - my data mobile is not working. It's switchd on, still got plenty of data to use and for some reason it's not working. When I'm connected to wi-fi it works ok.

I re-started the phone, reset my network and access point names and it is still not working, Please can you advice?

 

Many thanks

 

3 REPLIES
by
EE Community Support Team

Re: mobile data not working

Afternoon @Dani1234

 

Thanks for posting on the community.

 

Can you let me know what information you get when you tap on this link: http://add-on.ee.co.uk/

 

Also are you with us on pay as you go or pay monthly?

 

Speak soon, Leanne Smiley Happy

 

 

 

by Dani1234
Explorer

Re: mobile data not working

Hi, 

Thanks for your response. When I clicked on the link it says this

You're all out of data. Get back online with an add-on.

Your data allowance will start again on 18/09/2017.


But that's impossible -when I go to settings data usage it says I used up 634mg out of 2gb.

Thanks 

Danuta 

by
EE Community Support Team

Re: mobile data not working

Hi @Dani1234

 

The mobile data counter within the settings may not be set up to match your billing cycle, so this can show discrepancies.

 

The EE data counter page is the most up to date way of checking data allowance.

 

You would need to purchase an add on to see you through to your billing date.

 

Many thanks,

 

Lee

 

 

Let's get started

Join the EE Community to ask, answer, learn and share.