20-03-2017 01:20 PM
Hi...just joined EE...my BT sim is now dead...do I simply put new EE sim in Galaxy ..will the contacts be secure
20-03-2017 02:58 PM
Welcome to the community,
Is your mobile phone new from EE? You say your BT sim is dead, was your phone used with BT sim previously? If so, it would have to be unlocked to work with EE SIM card, if on the other hand, you have a new one with EE, then your BT SIM card will not work.
Not sure why you would worry about your contacts, as you will need them on your phone to make calls or send text and would otherwise have to put the number in manually.
The contacts are as secure as with other companies, not sure what you are worried about, as you are the one, who has access to the phone, so yes should be secure, not had a problem and have been with EE, previously Orange for over 21 years nearly 22 years.
20-03-2017 03:49 PM
20-03-2017 05:12 PM
@Schockwave Can you not use a EE sim in a BT bought phone or visa versa.
BT do use the EE network
20-03-2017 05:18 PM
20-03-2017 05:27 PM
BT Mobile came back out into play after the merger though
21-03-2017 12:02 AM
Not lost any contacts..
That's cuz your contacts are stored on the phone & not on the SIM. You can store them in either place.
24-03-2017 01:47 PM
25-03-2017 08:12 PM
01-05-2017 10:33 AM
Having read your post, Ive just purchased an iPhone 5 locked to EE with intension of using my BT contract sim in it
Well I can assure you it doesnt work...
I'm now in the situation of having to wait 10 days for an unlock code thats also costing me £8.99
01-05-2017 01:03 PM
Welcome to the EE Community.
You should be able to use your BT SIM in an EE handset without any issues.
What error message do you see when trying to use your BT SIM?
Could the phone be blacklisted?
Is it definitely locked to EE and not Orange for example?
01-05-2017 02:01 PM
Hi James, thanks for the reply
It works with an EE sim (so not blacklisted)
When I try the BT contract sim, it says 'sim not supported'
Definitly locked to EE - Settings - Carrier EE 27.2
01-05-2017 03:32 PM
No mate just the same... it updated the carrier settings as part of the restore
Sim not supported
The sim card that you currently have in this iPhone is from a carrier that is not supported