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I can confirm that annual upgrade is only available on iPhone 7 and iPhone 7 +
All of this information is available on our annual upgrade help and support page.
@mrtn Depending on when your upgrade is and what tariff your on and when you took about that contract.
I'm sorry to hear that @mrtn
The last thing we ever want to do is lose you as a customer.
Please do keep our Samsung range and deals in mind, whatever decision you make.
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