by buckina
Visitor

international call barring

I am in the same position I notice others have been.. i.m on a cruise for two weeks can't phone home•

I need this code to be able to remove the barring so I can make calls

i.never activated it in the first place and wonder could this be done 'remotely by yourselves for me

I'm in singapore are at this time

Thank you

1 REPLY 1
by
EE Community Support Team

Re: international call barring

Hi @buckina

 

Thank you for coming to see us in the EE community from the Ocean 🙂

 

Apart from the phone problem you are having, I hope you are having a nice vacation.

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you may not have been aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

🙂

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