18-02-2017 10:27 AM
Can you make or receive calls? If not, roaming is not enabled.
Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.
18-02-2017 11:50 AM
Welcome to the EE Community.
In addition to the great advice from @XRaySpeX, can I ask if you hear a recorded message if you try to make a call?
If you do, you may have an international calling bar on your account.
You can access our online chat customer service via the get in touch page if you need roaming activated or the international calling bar removed.
Hope this helps.