by banks2703 Investigator
Investigator

i can't download an mmsmessage i have received

 
6 REPLIES 6
by Ace Contributor
Ace Contributor

Re: i can't download an mmsmessage i have received

Hello @banks2703 what phone do you have? Have you got mobile data turned on?

by banks2703 Investigator
Investigator

Re: i can't download an mmsmessage i have received

samsung s8 and my data is off

by banks2703 Investigator
Investigator

Re: i can't download an mmsmessage i have received

not to worry its now worked.

by Ace Contributor
Ace Contributor

Re: i can't download an mmsmessage i have received

MMS uses your mobile data connection so it needs to be turned on to send and receive them. You do not need an active data allowance or add on to send or receive them it just needs to be turned on at the time.

 

It is good to hear it has now worked. Come back to the community anytime if there is anything else you would like to know.

 

🙂

by
EE Employee

Re: i can't download an mmsmessage i have received

I'm glad you are now sorted @banks2703

 

Many thanks,

 

Lee

by Jay-Samsung Valued Contributor
Valued Contributor

Re: i can't download an mmsmessage i have received

Hi @banks2703,

 

Mobile data needs to be turned on. Also, check your MMS settings are filled in and correct. The location varies phone to phone, but you can usually find the settings at:

 

Settings - connections - mobile networks - Access Point Name.

 

See below for up to date APN settings for EE : http://apn-settings.com/uk/ee-apn-settings/

 

If you cannot edit the EE APN, then just click options and select NEW APN.

 

Phone may need to be restarted for changes to take effect.

 

Hope this helps,

 

Jay

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