23-01-2019 10:05 AM
My huawei p20 pro did an update over night and now it is frozen on a "services and experience" page. i cant get rid if it, i've swiped left, right, up and down. Turned the phone on and off, done a reboot but everytime the Services and experience page is all i can get.
23-01-2019 12:20 PM - edited 23-01-2019 12:21 PM
Good Afternoon @rf_2011.
Welcome to the community.
Have you let the handset battery run out then recharge?
Do you know if there more than 10% of your devices memory remaining?
Speak soon, Katie 🙂
23-01-2019 02:36 PM
The phone was fully charged when it did the update over night and it is only 2 weeks old so should have plenty of memory as I've haven't downloaded many apps yet
23-01-2019 02:44 PM
23-01-2019 04:00 PM
Please call 150 from your EE Handset, if you are not able to do this then please call 0800 079 8586 from another handset.