by rf_2011 Investigator
Investigator

huawei stuck after update

My huawei p20 pro did an update over night and now it is frozen on a "services and experience" page. i cant get rid if it, i've swiped left, right, up and down. Turned the phone on and off, done a reboot but everytime the Services and experience page is all i can get.

 

5 REPLIES 5
by
EE Community Support Team

Re: huawei stuck after update

Good Afternoon @rf_2011

 

Welcome to the community.

 

Have you let the handset battery run out then recharge?

 

Do you know if there more than 10% of your devices memory remaining?

 

Speak soon, Katie 🙂 

by rf_2011 Investigator
Investigator

Re: huawei stuck after update

Hi

The phone was fully charged when it did the update over night and it is only 2 weeks old so should have plenty of memory as I've haven't downloaded many apps yet

Thanks

 

by
EE Community Support Team

Re: huawei stuck after update

Thank you for confirming this @rf_2011

 

Do you have a memory card inserted? Please try remove this and see if it improves. 

 

If this does not improve, I would recommend giving us a call so our technical care team can look at this further. 

 

Keep me posted with how you get on, 

 

Katie 🙂

by rf_2011 Investigator
Investigator

Re: huawei stuck after update

no memory card in the phone

 

which number should i call?

 

by
EE Community Support Team

Re: huawei stuck after update

Hi @rf_2011

 

Please call 150 from your EE Handset, if you are not able to do this then please call 0800 079 8586 from another handset. 

 

Thanks, 

 

Katie 🙂

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