by noikan83
Explorer

how long does it take for SIM to be activated after upgrade?

I was wondering if anyone knows how long it takes for a new SIM to be activated after upgrading to different plan? I got my new phone and SIM card on Friday and it has been 4 days now and still "no service". My old SIM still works so I am not without a phone, but just wondering how long it usually takes, is this normal or do I need to start pestering EE to act? Thanks! 

4 REPLIES 4
by Profile closed
Not applicable

Re: how long does it take for SIM to be activated after upgrade?

If your old SIM card fits and still works, just continue using that after upgrading.

by
EE Community Support Team

Re: how long does it take for SIM to be activated after upgrade?

Hi @noikan83,

 

It depends on where you purchased your upgrade.

 

Please take a look at our SIM activation guide for more information.

 

Thanks

 

James

by noikan83
Explorer

Re: how long does it take for SIM to be activated after upgrade?

Thanks for the replies, both. I have a new phone where my old SIM does not fit, so I have to keep using my old phone (which is broken) so not ideal..

 

I will try the simswap service and see how it goes.. Thanks!

by
EE Community Support Team

Re: how long does it take for SIM to be activated after upgrade?

No problem @noikan83

 

Let us know if you have any problems.

 

Thanks

 

James

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