google pixel 2 xl Finger print Scanner not working

Hi The other day i noticed my Finger print scanner is not working, i have had the phone just under a year


Also the Pixel Imprint opition is missing from my settings menu, so far i have booted into safe mode to see if anything wasnt working correctly and also reset it to factory settings.


I have seen on multiple websites that this is more likely a hardware issue, and is it covered by the warrenty is this correct?


And do you have any advice to get it working again!




by Grand Master
Grand Master

Re: google pixel 2 xl Finger print Scanner not working

Hi @53b


Contact Google and claim under your warranty, or take the device into EE for it to be sent for repair. If there is any other defect to your device, it  may not be repaired, or you maybe charged.



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

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