by AliceMiller Investigator
Investigator

google Pixel 2xl unresponsive

With no drops or accidents, my Google Pixel 2 XL suddenly stopped working over the weekend. It restarts happily enough, and the fingerprint scanner at the back works, so I did a forced factory reset but the screen still does not respond to touch. 

Any clues?

5 REPLIES 5
by
EE Community Support Team

Re: google Pixel 2xl unresponsive

Good Afternoon @AliceMiller

 

Thanks for coming to the community. 

 

Has your handset been exposed to any water or damp air?

 

If you have already tried a factory reset I would recommend speaking with our technical care team

 

Katie 🙂

by AliceMiller Investigator
Investigator

Re: google Pixel 2xl unresponsive

Thanks for responding. No, not really although it was a rainy weekend. That said, it was safe in its cover throughout and there is no sign of any water damage - the screen is perfectly clear and showing the home screen happily, it just won't respond to touch

by AliceMiller Investigator
Investigator

Re: google Pixel 2xl unresponsive

Also that link doesn't take me to the technical care team...

by
EE Community Support Team

Re: google Pixel 2xl unresponsive

Thanks for confirming this @AliceMiller

 

Please give us a call when you have a moment so our technical care team can complete a full diagnostic. 

 

Katie 🙂

by
EE Community Support Team

Re: google Pixel 2xl unresponsive

Hi @AliceMiller

 

I apologise for not being clear, it should take you to our contact us page which provides our contact information. 

 

Katie 🙂

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