by Mariangela Investigator
Investigator

going abroad help!

Hi...I've been told on the live chat that I was going to have a convenient bundle while abroad. Now that I'm abroad that's not true!!!!

9 REPLIES 9
by
EE Community Support Team

Re: going abroad help!

Hi @Mariangela

 

Welcome to the community 🙂

 

Are you a pay monthly personal or a pay as you go EE customer?

 

Did you activate roaming before you went away?

 

If not, please have a look at our Roaming with EE – Everything you need to know about using your phone abroad post.

 

I would advise to get in touch with the team, by selecting EE.

 

You should then be given an option for a live chat with a service agent.

 

Thank you

 

Richard

 

🙂 

 

 

by Mariangela Investigator
Investigator

Re: going abroad help!

hi @Richard_C

thank you, I've already tried with the Live Chat but says it's Closed!! 😞 😞 😞

by
EE Community Support Team

Re: going abroad help!

Hi @Mariangela

 

Please keep trying they may just be busy at the moment, if you need to speak to them faster, then please call from an alternative mobile or a landline number.

 

Please keep me informed.

 

Thanks

 

Richard

 

🙂

by Mariangela Investigator
Investigator

Re: going abroad help!

I hope so! well, thank you..I'll keep you posted

Wish I could solve this asap

by
EE Community Support Team

Re: going abroad help!

My fingers are crossed for you @Mariangela

 

🙂

by Mariangela Investigator
Investigator

Re: going abroad help!

ahahahah thank you 🙂 any idea why the live chat is closed? 😞

by
EE Community Support Team

Re: going abroad help!

No it is open @Mariangela they may just have a high volume of customers needing to chat.

 

Have you tried logging in from another search engine like explorer, firefox etc?

 

🙂

by Mariangela Investigator
Investigator

Re: going abroad help!

no yet. I'll do it right now

by
EE Community Support Team

Re: going abroad help!

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.