by Blackbird10 Investigator
Investigator

galaxy J3 change phone on account

Have just changed phone rom Windows to Galaxy J3 2016 but cannot change to this phone on my account settings.  Every other Samsung - any ideas please?  Thanks

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: galaxy J3 change phone on account

Morning @Blackbird10

 

Thanks for coming back.

 

If you log in online via My EE online this will still work for you 🙂

 

Thanks. Leanne!

6 REPLIES 6
by Grand Master
Grand Master

Re: galaxy J3 change phone on account

@Blackbird10  It doesn't make any difference what your account says the device is but if you want to update it open the My EE app on a cellular data connection.  

by
EE Community Support Team

Re: galaxy J3 change phone on account

Hello there @Blackbird10,

 

If you can follow @Chris_B advice and open this with a data connection not WiFi.

 

Let us know how you get on 🙂

by Blackbird10 Investigator
Investigator

Re: galaxy J3 change phone on account

Thanks but the EE app will not let me book on as I am with Tmobile and there is no longer an app for that!

Sounds like I am a bit stuck but thanks anyway.

by
EE Employee

Re: galaxy J3 change phone on account

Hi and welcome to the Community @Blackbird10

 

MyEE has been removed for T-Mobile and Orange customers, you are still able to view your accounts via the mobile browser.

 

Hope this helps,

 

 

Lee

by Blackbird10 Investigator
Investigator

Re: galaxy J3 change phone on account

Thanks Lee, I just got in on time with my old windows phone with the app but not with this android.

by
EE Community Support Team
Solution

Re: galaxy J3 change phone on account

Morning @Blackbird10

 

Thanks for coming back.

 

If you log in online via My EE online this will still work for you 🙂

 

Thanks. Leanne!

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