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by suechapman Established Contributor
Established Contributor

cant send or receive picture messages

i cant seem to send or receive picture messages i am on t mobile pay as you go with an android phone 

 

can anyone help me out , is it to do with apn settings 

 

sue 

10 REPLIES 10
by Grand Master
Grand Master

Re: cant send or receive picture messages

@suechapman   If your on payg do you have credit on your account to pay for the mms ?  

by suechapman Established Contributor
Established Contributor

Re: cant send or receive picture messages

yes i have lots of credit nearly 50.00

by Brilliant Contributor
Brilliant Contributor

Re: cant send or receive picture messages

@suechapman What phone is it?

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by suechapman Established Contributor
Established Contributor

Re: cant send or receive picture messages

my phone is a dual sim phone running on android 5.1 with tmobile sim card 

by
EE Community Support Team

Re: cant send or receive picture messages

Thanks for coming to the community with this, @suechapman.

 

I see @Chris_B and @Damienw1 are helping you.

 

What is the name of the manufacturer of the phone?

 

Please check out our Photo Message setup tool.

 

Please let us know how you get on.

 

Chris 🙂

by suechapman Established Contributor
Established Contributor

Re: cant send or receive picture messages

my phone is a xgody x11 dual sim 

by Brilliant Contributor
Brilliant Contributor

Re: cant send or receive picture messages

Thank you for taking the time to reply @suechapmanSmiley Happy

 

As @Christopher_G has advised, if you use the Picture Messaging setup tool here, this will download the correct settings for your phone and you will be able to use MMS. Smiley Happy

 

Can I confirm, have you activated MMS on your account by sending an MMS to yourself?

by suechapman Established Contributor
Established Contributor

Re: cant send or receive picture messages

my model of phone is not listed on there so how can i use that tool if phone model not on the list

by suechapman Established Contributor
Established Contributor

Re: cant send or receive picture messages

when i try to send myself a picture message it just keeps saying sending and then it coems up with transmission failed try later 

 

when some one else trys to send me a picture message it comes up with the link and a code to put it which then means i have to turn my data on to get access to clicking the link 

by
EE Community Support Team

Re: cant send or receive picture messages

Thanks for getting back to us again, @suechapman.

 

As your device isn't on the setup tool, I recommend speaking to our customer services team, they may be able to help talk you through the settings manually.

 

Let us know how you get on.

 

Chris 🙂

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