by Huffler
Explorer

can't access data roaming

For nearly two weeks I have not been able to access data roaming I have performed a factory reset. I have taken out the sim card and put it into another phone albeit  the same make & model an alcatel pixi. Anyone got any ideas how to get data roaming again???

5 REPLIES 5
by Grand Master
Grand Master

Re: can't access data roaming

Hi @Huffler 

 

  • Are you PAYG or pay monthly?
  • If you are PAYG when did you last make a chargeable call or text?

If you are pay monthly or SIM only then log into your online account and activate roaming and international calls (Menu - Manage your device).

 

Thanks

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Ace Contributor
Ace Contributor

Re: can't access data roaming

@Huffler  Have you text ‘roaming’ to 150? Ensure it’s enabled on your device settings too. 

by
EE Community Support Team

Re: can't access data roaming

Hi @Huffler.

 

Welcome to the community 🙂

 

In addition to the questions you've been asked already, what country are you currently roaming in?

 

Have you been able to get it working previously?

 

Jon

by Huffler
Explorer

Re: can't access data roaming

Thanks for the reply

 

I've had to phone EE to get it sorted. It was quite complicated and resulted in them having to do things at their end.

 

Huffler

 

by
EE Community Support Team

Re: can't access data roaming

Hi @Huffler

 

Thanks for coming back to us.

 

Is this now working for you, after speaking to us?

 

Hope you're having a great time 🙂

 

Leanne.

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