by Annalcarr
Explorer

billing issues

I haven't paid my EE phone bill since April, this is 4 month late. Due to loosing phone no bank or access to my account. How do I know if my contract has been cancelled through EE? I have just paid half of the bill that is being showed but I'm pretty sure this should be more, does this mean my contract is no longer usable and cancelled?

3 REPLIES 3
by Grand Master
Grand Master

Re: billing issues

It's probably no longer usable but won't be necessarily cancelled if you'still within min. term. The debt has probably been passed to a debt collection agency.

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by Brilliant Contributor
Brilliant Contributor

Re: billing issues

If the debt has been passed to a debt collection agency then the contract would have been cancelled completely.

 

You would also be liable for the whole length of the contract to pay .


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
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by
EE Community Support Team

Re: billing issues

Hi @Annalcarr

 

Welcome to the community.

 

I recommend getting in contact with our customer service team.

 

They have access to your account and will be able to find out the status of your contract.

 

Let us know how you get on.

 

Chris

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