by Doolin20 Investigator
Investigator

being charged for calls i didnt make!

hi.  My son has been charged for calls to a chat line that he hasnt made from his phone - customer helpdesk have suggested that either me or his dad made the calls as a joke!!  Now, you could say 'he's lying', but he really isnt!  he pays his own bills and hasnt disputed any calls before.  How can this happen - can phone numbers be hacked?  Thanks.

7 REPLIES 7
by Doolin20 Investigator
Investigator

Re: charged for a call i didn't make

Hi.  My son has been charged for calls to a chat line that he didnt make...yes, I  know it's easy to say that he might have made them, but he really didnt.  The helpline is saying he needs to pay for the calls, which I understand.  Any idea how this has happened?  Has he rights to any redress?  Thanks

 

by Grand Master
Grand Master

Re: charged for a call i didn't make

You sure they are calls & not incoming texts? That's what usually happens.

 

What no. is the charge for?

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by
EE Employee

Re: being charged for calls i didnt make!

 

 

Hi @Doolin20 and welcome to the community.

 

Our customer support team would need to investigate this for you.

 

Here on the community we do not have any account access.

 

Many thanks,

 

Lee

 

by Doolin20 Investigator
Investigator

Re: charged for a call i didn't make

They are calls to a chat line...one for 40 minutes.



Sent from my Samsung Galaxy smartphone.
by Doolin20 Investigator
Investigator

Re: being charged for calls i didnt make!

Hi...im aware that the forum can't investigate this...he has contacted customer services. I'm keen to understand how this happens, hence my post. Also to understand if it's happened to other people how it was resolved.



Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: charged for a call i didn't make

Hi @Doolin20

 

Thanks for updating us 🙂

 

Let's see if other users can support you further.

 

Richard

 

🙂

by Doolin20 Investigator
Investigator

Re: charged for a call i didn't make

Thanks



Sent from my Samsung Galaxy smartphone.

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