Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Internet

I can't access my emails as it says the internet is not connected, is this a widespread problem at the moment?

Pixel 6 issue

I have a Google pixel 6 phone which is less than a year old and it is constantly crashing, it reloads itself randomly and doesn't open webpages when on the chrome browser. I'm finding the issues are getting more and more frequent, despite the phone b...

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Galaxy Samsung Watch 5 LTE doesn’t work

I recently got a Galaxy Samsung Watch 5 Pro, so the LTE version. I was under the impression, that once purchasing a data plan I would be able to make and receive messages on my watch with my phone being off! The calls work, but messages don’t. What’s...

Resolved! A53 dual SIM

Can anybody confirm whether the A53 provided by EE is dual SIM? I understand Samsung produces both single and dual SIM versions so I'm trying to confirm which one EE offers.Thanks.

Online shopping when paying money goes out then freezes and don't receive items

I've recently got a oppo lite phone..everytime i do an online shop and make a payment it freezes . The payment comes out my bank but I don't receive items as it doesn't go through on there end . Is this a phone issue as it works fine on my old phones...

WiFi calling has stopped working

WiFi calling has suddenly stopped working on my Samsung Galaxy A51. I've tried the flight mode trick mentioned in other posts but to no avail. WiFi calling is ON, with WiFi preferred. It all used to work fine until recently but now resolutely shows ...

Resolved! Adidas voucher

Hi I recently upgraded by phone and with it I was told I would get a £300 voucher to use at adidas. When will I receive this voucher?

QC Tested sticker over broken manufacturer seal

I’ve just ordered a Samsung tablet. It was supposed to be brand new but the Samsung seal was broken with a “QC tested” sticker placed over the top. I’ve been with EE/Orange for 15 years and never had an item with a broken seal before. Could anybody a...

No volume on oppoX5

Lost volume on my Oppo X5 Lite