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Discussion about devices operating on Android including unlocking your device

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Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by • EE Community Support Team
  • 51075 Views
  • 74 replies
  • 27 Helpful

Disabling 5G on Pixel 6 pro

Hi community. I have purchased a new pixel 6 pro and noticed that it's constantly on 5G. I was wondering how I can disable this and use 4G please? I tried Google support and they told me to select 4G on the preferred network type under Network and In...

Jahudd by • Explorer
  • 8353 Views
  • 17 replies
  • 12 Helpful

Resolved! Safety Verification Code

Hello, I'm trying to redeem an item with my EE points and the safety verification code isn't sending to my phone. 

No Wi-fi calling option on S23 Ultra?

Can anyone tell me why I don't have the WiFi calling option on my Galaxy S23 Ultra? Following the instructions on my EE app but the option just isn't there. My network signal at home is poor to non-existent.  I'm connected to the EE router with excel...

ColinMacA by • Investigator
  • 212 Views
  • 5 replies
  • 2 Helpful

ERROR 28

Hello, I need some help please, just put in a new sim on my current phone P30 pro.Done all the set up no problems. But I am messaging some one who doesn't have smart phone and it's the only person I don't use Internet text for and it won't let me sen...

Sim card

Just upgraded from Samsung s21 so Samsung s23 online and take it that I just put old sim card into new phone?

Smokey74 by • Established Contributor
  • 197 Views
  • 6 replies
  • 4 Helpful

My Google pixel 7a will not switch on

I upgraded my phone less than a month ago and the handset will not switch on. I noticed when I first got it that when i would put it on charge it would say it was going to take 7 hours to get a full charge. I put that down to me using my old samsung ...

JosBrow12 by • Investigator
  • 259 Views
  • 6 replies
  • 2 Helpful

Resolved! My number has been spoofed

I have had quite a few calls from people saying they had a missed call from me but I never called them. Apparently this is a symptom of spoofing, so my number is being used by scammers to call people to con them. What can I do about this please? 

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