Android Devices

Discussion about devices operating on Android including unlocking your device

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Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Support Team
  • 50990 Views
  • 74 replies
  • 27 Helpful

Locked Out of Phone

Hi everyone I think I probably know the answer to this but I changed the password on my S23 (had to as company portal said i should) And yup you guessed it I can't remember it - tried all combinatons and now i think i need to factory reset.  Did try ...

MellyD1 by Investigator
  • 226 Views
  • 7 replies
  • 2 Helpful

Damaged pixel screen

My pixel 7 pro screen is damaged and a bit unresponsive. Screen is not cracked. Is it better to repair or just buy a new phone? 

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Mobile data not working

I have transfered to EE from BT. I have a Samsung galaxy a12 I cannot use any mobile data. Phone and text work fine and apps etc work when connected to WiFi. I have switched phone on and off without success.Any other ideas please

Emma71077 by Investigator
  • 193 Views
  • 7 replies
  • 0 Helpful

Resolved! Unlocking Samsung S10e device

I used *#06# to get IMEI, it returned 2 different IMEI numbers. The first one was accepted on the page to unlock device, the second one was not accepted (error on EE end). I tried to use the unlock code provided for the first IMEI number and it was n...

PUK Required

I have an old Samsung Galaxy A8 from 2018. It's not been used for over 3 years. My daughter is going to use it now. It tried to unlock it via the IMEI number on the EE website. It says its unlocked and given me a 16 digit code. However, the SIM I hav...

FScovo by Explorer
  • 494 Views
  • 3 replies
  • 1 Helpful

Samsung s24+ signal

Recently got a samsung s24+ signal strength is dropping alot and never get 5 bars.....putting sim in old phone 5 bars , new phone 2~4 anyone else experiencing this issue ....

Chef1971 by Visitor
  • 267 Views
  • 1 replies
  • 1 Helpful

Changed to samsung s23 ee tube wifi does not work

HiJust changed phone to samsung s23 ultra , while trying to connect  to tube ee wifi on eap it  is asking for user name and password which i dont have... Tried unsuccessfully texting 9527 (text did not go). Any suggestions?

Nohamb by Visitor
  • 454 Views
  • 2 replies
  • 0 Helpful

My phone keeps saying that I'm not receiving calls

I have an Oppo phone, right from when I got the phone, some people can call me, but, more often than not, it tells them that I'm not receiving calls, it's not very good when you're waiting for important calls. I don't know if it's the phone itself or...

Shark1 by Investigator
  • 170 Views
  • 4 replies
  • 0 Helpful