01-02-2018 10:17 AM
I received a software update this morning and agreed to the install. The install got to 92% and I got the red triangle. Now the phones constantly restarts and does not get past the first HTC screen. I have tried to downloader reboot thing and just go back to the red triangle.
01-02-2018 10:19 AM
Plug into PC component and do a firmware recovery.
You will most likely lose all data
01-02-2018 11:44 AM
Download the HTC pc component on your computer and plug your phone in and follow the steps.
01-02-2018 01:57 PM
01-02-2018 03:56 PM
it’s a htc 10.
Ive contacted htc and they asked for me to send it in. I obviously don’t want to do this. I am also still in contacts with you
03-02-2018 08:02 AM
Store wouldn’t take it as not bought from EE.
I can’t under how when it’s ee’s Fault, they completely do not care and wash their hands of it. Regardless of which third party i bought it from, they’re not the ones who sent the update.
03-02-2018 08:10 AM
03-02-2018 10:54 AM
@Tazmom where did you purchase the device? As if you didn' purchase from EE it won't have EE firmware so it wouldn't have been EE who sent the update to you.