by Tazmom Investigator
Investigator

android software update crashed my phone

Dear EE

 

I received a software update this morning and agreed to the install. The install got to 92% and I got the red triangle. Now the phones constantly restarts and does not get past the first HTC screen. I have tried to downloader reboot thing and just go back to the red triangle.

 

Please Help

 

T

11 REPLIES 11
by Brilliant Contributor
Brilliant Contributor

Re: android software update crashed my phone

Plug into PC component and do a firmware recovery.

 

You will most likely lose all data


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Tazmom Investigator
Investigator

Re: android software update crashed my phone

Thanks but how do I do a firmware recovery?

by Brilliant Contributor
Brilliant Contributor

Re: android software update crashed my phone

Download the HTC pc component on your computer and plug your phone in and follow the steps.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Employee

Re: android software update crashed my phone

Hi @Tazmom and welcome to the community.

 

This does sound very strange.

 

Which  HTC device is it that you are using?

 

Have you popped over to the HTC support pages for assistance?

 

Many thanks,

 

Lee

 

 

by Tazmom Investigator
Investigator

Re: android software update crashed my phone

it’s a htc 10. 

 

Ive contacted htc and they asked for me to send it in. I obviously don’t want to do this. I am also still in contacts with you 

by
EE Employee

Re: android software update crashed my phone

Hi @Tazmom 

 

You can send it off for repair via your local EE store, you may be able to loan a device in the meantime.

 

Many thanks,

 

Lee

 

 

by Tazmom Investigator
Investigator

Re: android software update crashed my phone

A great help

by
EE Employee

Re: android software update crashed my phone

No problems @Tazmom

 

Please let us know how you get on.

 

Many thanks,

 

Lee

by Tazmom Investigator
Investigator

Re: android software update crashed my phone

Store wouldn’t take it as not bought from EE. 

 

I can’t under how when it’s ee’s Fault, they completely do not care and wash their hands of it. Regardless of which third party i bought it from, they’re not the ones who sent the update. 

by
EE Community Support Team

Re: android software update crashed my phone

Hi @Tazmom

 

Thanks for coming back to see us 🙂

 

I'm sorry to read your frustration.

 

I think the best option may be to send it to HTC if that's what they have told you to do.

 

I hope you manage to get things sorted out.

 

Thank you

 

Richard

 

🙂

by Brilliant Contributor
Brilliant Contributor

Re: android software update crashed my phone

@Tazmom where did you purchase the device? As if you didn' purchase from EE it won't have EE firmware so it wouldn't have been EE who sent the update to you.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
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