by BRITT01
Explorer

Yorkshire bank will not load on pixel 3a xl

 
7 REPLIES 7
by Grand Master
Grand Master

Re: Yorkshire bank will not load on pixel 3a xl

Hi @BRITT01 

 

You need to contact the app developers for support on their app.

 

Thanks




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by
EE Community Support Team

Re: Yorkshire bank will not load on pixel 3a xl

Hi there @BRITT01

 

Welcome to the community.

 

Has the app worked previously for you?

 

Do you get an error message?

 

Leanne.

by BRITT01
Explorer

Re: Yorkshire bank will not load on pixel 3a xl

Would not work from playstore.Downloaded as an apk file.That worked till I got message to update.Would not update.Apk file now useless.Also apk file to reinstall has now gone from all websites,so now stuck.Yb website says app should work on kit-kat 4*4 and above.Yeh?They have got that wrong.
by
EE Community Support Team

Re: Yorkshire bank will not load on pixel 3a xl

Hi @BRITT01

 

Do all other apps work for you?

 

Have you left feedback on the play store to let them know?

 

Leanne.

by BRITT01
Explorer

Re: Yorkshire bank will not load on pixel 3a xl

Yes,went onto developer which sent me to YB and sent them message about problem.Reply as usual phone YB helpline.They weren't much help,said it should be compatible but to phone tech Dept to see if they could help.At this moment still without app.The stupid thing is if you try to do online banking and enter all your details it wants you to confirm all on the YB app which I haven't got.EH?
by
EE Community Support Team

Re: Yorkshire bank will not load on pixel 3a xl

Hi there @BRITT01

 

I would contact them again and let them know this is not working for you.

 

Let us know how you get on 🙂

 

Leanne.

by BRITT01
Explorer

Re: Yorkshire bank will not load on pixel 3a xl

Have contacted YB.They said they will have to block my mobile banking and then should be able to use online banking.But Dept closed till Monday,but not bothered as long as it works till they get this app sorted.Seems as though this app is effecting a lot of people from what I have read online.Loads of very unhappy customers.

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