by Skatiechik Investigator
Investigator

Wrong mobile number displayed on phone

I have just swapped my phone from a S4 mini, to a Samsung A5.

 

I placed the sim from the mini into the A5, and it is displaying the wrong phone number in the about part of the settings.

 

Apps are picking up the number from the settings as my number. I have just got a SMS message from someone asking who I am and why I have been contacting them. The name beside it displays "me" So clearly the phone has now been sending something to this other number - hopefully nothing bad!

 

How do I get my new phone to recognise my correct phone number?

6 REPLIES 6
by Grand Master
Grand Master

Re: Wrong mobile number displayed on phone

Hi, 

 

Have you ported your number over to a new sim? 

 

Thanks, 

 




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by Skatiechik Investigator
Investigator

Re: Wrong mobile number displayed on phone

When I recieved the multi-sim around three years ago I kept my number yes and it was ported on to the SIM I have now. I did not have this problem on the S4 Mini.

 

In this instance all I have done is move the sim from the S4 Mini, to the A5.

by
EE Employee

Re: Wrong mobile number displayed on phone

Hi and welcome to the community @Skatiechik

 

Please do give customer services a quick call as they will be able to perform a network refresh and correct the number displayed.

 

Many thanks,

 

Lee

by Skatiechik Investigator
Investigator

Re: Wrong mobile number displayed on phone

Is there an email address I can send to, or a support ticket I could raise?

 

I would rather not call. 

by Grand Master
Grand Master

Re: Wrong mobile number displayed on phone

EE provides no email contact.

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by Expert Contributor
Expert Contributor

Re: Wrong mobile number displayed on phone

Just to add to this. A wrong display number wouldn't cause messages to be seen to be coming from the wrong number. So there may be another issue here as well.

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