by Willybob15 Investigator
Investigator

Wireless earbuds

Just a general enquiry as to if anyone has received their wireless ear buds with the s10 offer,if you have received how long did they take to arrive after claiming them?

10 REPLIES 10
by Grand Master
Grand Master

Re: Wireless earbuds

Hi @Willybob15 

 

As per the the terms and conditions

 

17.    The Reward will be delivered within thirty (30) days of the Claim being validated to the postal address provided in the Claim.  

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Willybob15 Investigator
Investigator

Re: Wireless earbuds

I am aware of terms but as was coming up the last 7 days of the 30 days was wondering if anyone had received their ear buds

by Brilliant Contributor
Brilliant Contributor

Re: Wireless earbuds

It's from when it was validated not when you applied for them.

 

But they are still within their timeframe.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: Wireless earbuds

Good Morning @Willybob15.

 

I am sorry to hear your still to receive your earbuds. 

 

As @Brendon_H has advised you are still within the timeframe, if after the 30 days you still don't have them please come back and let us know. 

 

Thanks, 

 

Katie

 

by Brilliant Contributor
Brilliant Contributor

Re: Wireless earbuds

Mine is being delivered on Sunday


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Jay080286 Investigator
Investigator

Re: Wireless earbuds

Sunday? I thought they only delivered Monday - Friday?

by Brilliant Contributor
Brilliant Contributor

Re: Wireless earbuds

Yes I got dates mixed up thought there was only 30 days in March

 

It's coming monday


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by danmorley12 Contributor
Contributor

Re: Wireless earbuds

I have 2 separate claims both are about  18 days from validation date but received nothing as yet, though they would be here by now, why oh why they don't just send them out with the phone seem underhanded to me

by
EE Community Support Team

Re: Wireless earbuds

Hi @danmorley12.

 

Don't worry, the claim can take up to 30 days to be fulfilled.

 

Hopefully they'll be with you soon!

 

Jon 🙂

by Brilliant Contributor
Brilliant Contributor

Re: Wireless earbuds

This is Samsung who chose to make you claim not EE.

 

You are still within your 30 days. No point thinking they'll be with you by now when they have 30 days to post them.

 

Demand is high and its first come first serve.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below

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