cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Will my phone work abroad

Musa
Visitor
 
6 REPLIES 6
Chris_B
Grand Master
Grand Master

@Musa Did you activate roaming have you tried restarting the device? 

Leanne_T
EE Community Support Team

Morning @Musa

 

Thanks for coming to the community.

 

Are you abroad at the moment?

 

If so, are you able to receive calls and texts?

 

If you’re not abroad yet, see our getting ready to use your phone abroad post.

 

This will give you all the information you need 🙂

 

Thanks, Leanne.

I am not abroad at the moment but will be shortly.  Can I call the UK from Europe?

Katie_B
EE Community Support Team

Hello @Norton48

 

Thanks for coming to the community. 

 

Are you pay as you go or pay monthly?

 

You can currently still continue to use your service whilst roaming in the EU until January 2022. 

 

If your plan started after July 7th 2021 there will be a daily charge for using your phone in our European roaming zone (see list of destinations). However, we won't apply the new EU roaming charges until January 2022. 

 

If your plan begun before these changes will not affect you.

 

Katie 🙂

How do I activate roaming?

Jon_K
Former EE Employee

Hi @Callew20.

 

Welcome to the community.

 

Are you currently abroad?

 

You can activate roaming in your My EE Account under Settings.

 

Jon