23-05-2019 07:59 PM
Hi After the recent Huawei ban/suspension By Google/Android will my Huawei P smart 2019 continue to be supported in regards to Software Updates?
I upgraded on the 11/05 and received the handset on the 13/05.
Should I exchange the handset for another device? Or will it continue to be supported over the next 2 years?
23-05-2019 08:10 PM
@PaulJP you get a 14 day cooling of period if your purchase over the phone or via the net. Your current device will get support at the moment but it’ll not get the Android Q unless things change.
If you choose to give back the device you’ll need to call customer services to do this, you’ll then need to wait until EE have processed the return and reset your account back to the tariff you did have so you can be eligible to upgrade again this can take a week or so.
23-05-2019 08:10 PM
With the present uncertainty I'd reject it before 27 May.
23-05-2019 08:25 PM - edited 23-05-2019 08:42 PM
It's not just Google, it's part manufacturers as well, so better cancel now. Just tell CS you don't like the device, as I suspect they will have a script for these situations. Legally they cannot refuse, if you are within 14 days online purchase period.
I would then recommend holding out for 5G, which goes live shortly. Some nice 5G handsets available as well. (Oppo one is my favourites)
23-05-2019 08:49 PM
Hi Guys, I've just spoken to EE CS and they said any Handsets Pre Ban won't be affected.
That's what they have been informed.
I'm still a little concerned though...
23-05-2019 08:53 PM
Hence the uncertainty!
23-05-2019 09:12 PM
If that is the case, then why did EE remove it's Huawei 5G phone?
You have 90 days updates and that's it. Once the Q rollout occurs, and these services are upgraded, they won't work anymore as they cannot be updated.
Ultimately, the decision is yours, but search Google and and make your own mind up before you are stuck for 24 months.
23-05-2019 09:34 PM
From what I can tell Pre Block Devices will still receive Software Support and Updates, according to EE and various websites I've visited.
So presumably that would mean that my handset for example would receive the Android Q Update.
Maybe somebody from EE could clarify?
23-05-2019 10:01 PM
Personally return it.
EE will give you the hard sell in saying nothing will change.
But come Android Q you'll get nothing and be stuck in contract and wont be able to return it.
So do so now whilst you still can.