Pre-order iPhone XR on EE
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by amiec
Visitor

Will EE accept a damaged phone as a trade in when upgrading?

My S7 is cracked on the back of the casing (not the screen). Will EE accept this as a trade in for me to upgrade to the S9? 

1 SOLUTION

Accepted Solutions
by Legend
Legend
Solution

Re: Will EE accept a damaged phone as a trade in when upgrading?

Hi @amiec

 

You are referring to the trade in, which is covered under the "Legal bit"

 

Trade In: Available in selected retail stores or when you joining/upgrading direct with us over the phone or online. Trade-in a Galaxy S7 or S7 Edge to qualify for a £150 credit that can be used to cover the upfront cost of the Samsung S9/S9+ when taken on a selected EE price plan. Your device must be in good working order and power up to qualify for the promotion. If you fail to send us a S7/S7 edge that (1) is in good working order or (2) that is as described you will be liable for the trade in price pf the phone being £150. You can still trade in a handset that isn’t a Samsung S7/S7 edge, but this will be subject to our normal trade-in terms and conditions, and will not form part of the offer advertised. Device cannot be returned so ensure all contacts & data has been backed up. We reserve the right to ask for proof of ownership. If you cancel your new plan or return your new device, you will not be able to retrieve your old phone & will only be offered, by way of refund, an amount equal to the trade in price given for your old phone being up to £150. You will not be entitled to the additional credit provided under the offer. Full trade-in terms here and at ee.co.uk/help.

 

6. Full Working Order
What is meant by Full Working Order:
 The device must be complete with no missing, damaged, or cracked parts (e.g. a stylus for touch screen devices should be included if the device was
originally supplied with one).
 The device should be fully functional. It should power up, and should be free from PIN locks. It should make and receive a call. All functionality must
work ( e.g. Bluetooth, Camera, Wireless). All control buttons (on/off, volume, navigation) and all the buttons on the keypad must work. All
connection sockets should work, all microphones and speakers should work, and the IMEI label should be intact.
 The display should be clear and fully intact. There should be no fading, no pixels missing, no cracks and no bleeding on the screen. Touch-screens
should be free from major scratching.
 The device must be free from water damage (and signs of water damage as signified by the manufacturer’s water damage indicators).
 If the device has a flip or slider mechanism, it should open and close properly.
 Not locked to a network outside of the UK.
If your device is tested and found to be not in full working order Brightstar will be rejected and either return the device to EE or disposed of as having no value

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
2 REPLIES
by Legend
Legend
Solution

Re: Will EE accept a damaged phone as a trade in when upgrading?

Hi @amiec

 

You are referring to the trade in, which is covered under the "Legal bit"

 

Trade In: Available in selected retail stores or when you joining/upgrading direct with us over the phone or online. Trade-in a Galaxy S7 or S7 Edge to qualify for a £150 credit that can be used to cover the upfront cost of the Samsung S9/S9+ when taken on a selected EE price plan. Your device must be in good working order and power up to qualify for the promotion. If you fail to send us a S7/S7 edge that (1) is in good working order or (2) that is as described you will be liable for the trade in price pf the phone being £150. You can still trade in a handset that isn’t a Samsung S7/S7 edge, but this will be subject to our normal trade-in terms and conditions, and will not form part of the offer advertised. Device cannot be returned so ensure all contacts & data has been backed up. We reserve the right to ask for proof of ownership. If you cancel your new plan or return your new device, you will not be able to retrieve your old phone & will only be offered, by way of refund, an amount equal to the trade in price given for your old phone being up to £150. You will not be entitled to the additional credit provided under the offer. Full trade-in terms here and at ee.co.uk/help.

 

6. Full Working Order
What is meant by Full Working Order:
 The device must be complete with no missing, damaged, or cracked parts (e.g. a stylus for touch screen devices should be included if the device was
originally supplied with one).
 The device should be fully functional. It should power up, and should be free from PIN locks. It should make and receive a call. All functionality must
work ( e.g. Bluetooth, Camera, Wireless). All control buttons (on/off, volume, navigation) and all the buttons on the keypad must work. All
connection sockets should work, all microphones and speakers should work, and the IMEI label should be intact.
 The display should be clear and fully intact. There should be no fading, no pixels missing, no cracks and no bleeding on the screen. Touch-screens
should be free from major scratching.
 The device must be free from water damage (and signs of water damage as signified by the manufacturer’s water damage indicators).
 If the device has a flip or slider mechanism, it should open and close properly.
 Not locked to a network outside of the UK.
If your device is tested and found to be not in full working order Brightstar will be rejected and either return the device to EE or disposed of as having no value

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Will EE accept a damaged phone as a trade in when upgrading?

Hi @amiec

 

Welcome to the community. 

 

I see @Northerner has given you a detailed answer here.

 

Has that answered your question?

 

Chris Smiley Happy

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