by macaroon5 Investigator
Investigator

Wifi calling

Since my LG G4 has returned from repair at LG I haven't had the option to enable wifi calling.

 

Prior to the repair I was using it freely. I think the last time it was enabled and working was the week before XMas 2016.

 

Is it possible to send the update to my mobile or can I get access to the update elsewere?

 

Thank you.

9 REPLIES 9
by
EE Employee

Re: Wifi calling

Hi and welcome to the Community @macaroon5

 

So I can try and advise, please may I know are you following the WIFI calling  setup guide?

 

Many thanks,

 

Lee

by macaroon5 Investigator
Investigator

Re: Wifi calling

Hi Lee_H, yes I am.

 

The mobile tells me iy's upto date with its software but when you go to Settings Network Call there is no wifi calling option.

 

Could LG have put on a stock Firmware which doesn't enable this feature? If they have how do I get me EE firmware back?

 

Thank you.

by
EE Employee

Re: Wifi calling

Hi @macaroon5

 

Please could you check the following for me:

 

What version of software is installed on your device:

  1. From the Home Screen, tap Apps > Settings > General Tab > About phone.
  2. Tap Software info.
  3. View the current software under Software version.

 Many thanks,

 

Lee

by macaroon5 Investigator
Investigator

Re: Wifi calling

Hi Lee,

 

The software version is V20g-EUR-xx.

 

Thank you.

by
EE Employee

Re: Wifi calling

Good Morning @macaroon5

 

Thanks for the details.

 

Have you spoken to our Technical department at all?

 

Also a quick question....are you a personal pay monthly customer?

 

Thanks - Karen. Smiley Happy

by macaroon5 Investigator
Investigator

Re: Wifi calling

Hi Karen, no I haven't spoken to the technical team yet.

 

I am a personal pay monthly customer.

 

Richard

by
EE Employee

Re: Wifi calling

Thanks for getting back to me @macaroon5

 

I'll send you a Private Message with a link to our Tech Chat Team.

 

I'll keep my fingers crossed it gets resolved.

 

Thanks - Karen. Smiley Happy

by macaroon5 Investigator
Investigator

Re: Wifi calling

Hi Karen, I've got the email thank you.

 

I will make contact with the Tech team later today.

 

Again thank you for your help.

by
EE Employee

Re: Wifi calling

No problem @macaroon5

 

Pop back and let us know how it goes!

 

Thanks - Karen. Smiley Happy

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