25-03-2019 08:48 AM
I received my new S10 on Friday and have been setting it up over the weekend. Is it possible to use WiFi calling yet as when I go to the setting, it is greyed out and I can't select it. Are there any other steps to activate it?
VoLTE is working fine, but this doesn't help all the time as 4G is patchy where I live, so WiFi calling is very useful. I've tried airplane mode and turning WiFi on to no avail.
25-03-2019 08:51 AM
Where did you purchase the device?
25-03-2019 08:53 AM
@tim5686 What plan are you on?
25-03-2019 08:55 AM
Then it should work I got mine from Samsung.
It does favour Vo4G over wifi though on EE.
Have you tried doing a factory reset?
25-03-2019 09:00 AM
Have you had WiFi calling working on your account previous to this phone? As I believe there was a time when Ee had to set up your account that shouldn’t be the case here but if you haven’t it may me worth a call to customer service to double check
25-03-2019 11:41 AM
@BrendonH thanks - good to know it's working on one got direct from Samsung. I'm happy it preferring Vo4G, it's just frustrating when I don't have 4G, but have wifi that I can't call or text! I'll try a factory reset and see what happens.
@Damienw1 yes, wifi calling was working on my other phone. it should all be setup properly, but if the factory reset doesn't work, I'll give 150 a call.
Thanks both for your help!
25-03-2019 01:36 PM
Is your device dual sim, and if so are you using sim one?
25-03-2019 01:37 PM
@Northerner forgot about that.
It will be dual sim all S10s are.
25-03-2019 01:57 PM
Hi @Northerner , yes i'm using sim1. I've restarted the phone and the option has appeared and wifi calling is working! Not quite sure what had happened, but all sorted!
Thanks everyone for the suggestions and all the help offered.
by SteveS60 a week ago