by tim5686 Contributor
Contributor

Wifi calling on Galaxy s10

Hi,

 

I received my new S10 on Friday and have been setting it up over the weekend. Is it possible to use WiFi calling yet as when I go to the setting, it is greyed out and I can't select it. Are there any other steps to activate it?

 

VoLTE is working fine, but this doesn't help all the time as 4G is patchy where I live, so WiFi calling is very useful. I've tried airplane mode and turning WiFi on to no avail.

 

Thanks

10 REPLIES 10
by Brilliant Contributor
Brilliant Contributor

Re: Wifi calling on Galaxy s10

Where did you purchase the device?


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by tim5686 Contributor
Contributor

Re: Wifi calling on Galaxy s10

From Samsung direct

by Brilliant Contributor
Brilliant Contributor

Re: Wifi calling on Galaxy s10

@tim5686 What plan are you on?

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by tim5686 Contributor
Contributor

Re: Wifi calling on Galaxy s10

The EE Max Plan with 20GB of data a month

by Brilliant Contributor
Brilliant Contributor

Re: Wifi calling on Galaxy s10

Then it should work I got mine from Samsung.

 

It does favour Vo4G over wifi though on EE.

 

Have you tried doing a factory reset?


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Brilliant Contributor
Brilliant Contributor

Re: Wifi calling on Galaxy s10

Have you had WiFi calling working on your account previous to this phone? As I believe there was a time when Ee had to set up your account that shouldn’t be the case here but if you haven’t it may me worth a call to customer service to double check 

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by tim5686 Contributor
Contributor

Re: Wifi calling on Galaxy s10

@BrendonH thanks - good to know it's working on one got direct from Samsung. I'm happy it preferring Vo4G, it's just frustrating when I don't have 4G, but have wifi that I can't call or text! I'll try a factory reset and see what happens.

 

@Damienw1 yes, wifi calling was working on my other phone. it should all be setup properly, but if the factory reset doesn't work, I'll give 150 a call.

 

Thanks both for your help!

by Grand Master
Grand Master

Re: Wifi calling on Galaxy s10

Hi @tim5686 

 

Is your device dual sim, and if so are you using sim one? 

 

Thanks




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by Brilliant Contributor
Brilliant Contributor

Re: Wifi calling on Galaxy s10

@Northerner  forgot about that.

 

It will be dual sim all S10s are.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by tim5686 Contributor
Contributor

Re: Wifi calling on Galaxy s10

Hi @Northerner , yes i'm using sim1. I've restarted the phone and the option has appeared and wifi calling is working! Not quite sure what had happened, but all sorted!

 

Thanks everyone for the suggestions and all the help offered.

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